Angela Mallette

Work closely with nurses and providers to ensure patients are able to get their necessary treatments in fighting cancer and blood diseases. Work with insurance companies making sure the prescribed treatments fall within their guidelines and get authorizations. I also have to be able to find alternative ways to get patients treatment if what we are prescribing falls out of the guidelines, but the provider believes that treatment will be beneficial to the patient.

Reviewed insurance payers for electronic filing of medical claims. Compared data from multiple systems to verify accuracy and correct any discrepancies.

Reviewed denials from insurances and made any corrections required for claims to be paid. Worked directly with patients in updating their personal information. This

Processed demographic and charge files received from hospitals daily. Added new insurance, doctors and electronic filing codes for accurate billing. As information was received, reviewed for any discrepancies and made corrections as needed.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Worked as a quality evaluator during my tenure. Would analyze calls to provide feedback to the agents. This would allow for improvement in our customer satisfaction.

Prepared meals for between 50 and 750 soldiers per meal. Decided meal plans and coordinated supply orders Assisted in the training and development of soldiers. Did serve in the ground war in Iraq in 2003 providing meals for soldiers on the front line.