Jennifer Gerber

• Provided support with various tasks such as scheduling tests, ordering supplies.
• Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
• Ensured that all necessary documentation is completed prior to discharge of patient.

• Verify insurance eligibility and accumulation details

• Obtain prior authorization from insurance companies through use of payor portals, by phone or accessing insurance websites

• Schedule patient appointments

• Verify demographic information

• Accurately record data pertaining to insurance/authorization information per EMR requirements

• Coordinate with provider and other intake staff or referral sources regarding incomplete or conflicting referral information

• Communicated regularly with patients regarding their care plans following a referral.
• Adhered to HIPAA regulations when handling confidential patient information.
• Ensured compliance with HIPAA regulations when handling patient information.

• Obtain prior authorization for Visco Injections by utilizing payor portals, such as Rvicore, Availity and Navinet

• Collaborate with Administrative Assistants to resolve denial issues

• Record accurate authorization information per Epic and maintain detailed notes regarding each patient account

• Communicate with patient regarding each step of the authorization process and schedule injections accordingly

• Perform check- out procedures through the revenue cycle per Cerner

• Analyze providers’ orders and schedule all necessary follow-up appointments, including imaging, labs, chemotherapy, and regular office visits accordingly

• Communicate and collaborate with clinical staff, management and staff in- person or through teams to clarify and verify patient needs and information

• Ensure accurate insurance information for billing purposes and submit treatment plans for insurance approval

• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Scheduled patient appointments and procedures.
• Scheduled patient appointments over phone and in person, maximizing productivity.
• Documented and managed patient information per Epic
• Answered patient questions and fielded complaints to resolve issues.
• Registered patients by verifying records to update computer system and patient charts.
• Supported hospital and clinic operations using customer service skills and detailed system knowledge.
• Obtained informed consent and payment documentation from patients and filed in system.
• Provided support with referrals and prior authorization processes

• Referral coordinator responsibilities, such as analyzing referrals and obtaining prior authorization through payor portals, by telephone or by accessing information via insurance websites
• Communicate authorization information to the patient and schedule testing
• Collect information, verify insurance and collect co-payments for patients as part of check-in process.
• Identify problems and plan solutions using multidisciplinary approach to improve performance; Advocate for patients with compassion and empathy by working with providers and clinical staff to ensure the best possible outcome for patients.
• Maintain confidentiality of records relating to clients' treatment
• Schedule appointments for patients via phone and in person.
• Collect co-pays and insurance data, applying full and proper payment to patient accounts.
• Receive and screen telephone calls and visitors by determining or addressing needs; Appropriately distribute phone calls to other areas and/ or clinical providers.
• Strong customer service skills that ensure that patients and family members have the desired Penn State Health Patient Experience.

• Provided consultations to clients about their desired hairstyle and hair care needs.
• Worked collaboratively with colleagues to achieve common goals.
• Maintained cleanliness of work station by sanitizing tools and equipment between uses.
• Developed relationships with new clients through referrals from existing customers.
• Managed cash register transactions during checkout process.
• Recommended hair styles to compliment clients' facial features and coloring.
• Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
• Updated and maintained customer information records and beauty services provided.

• Upheld quality control policies and procedures to increase customer satisfaction.
• Communicate professionally verbally and in writing through email and other forms of written communication with customers and co-workers
• Proven computer skills including experience with Microsoft Office
• Uphold values and integrity of the company by maintaining a superior level of confidentiality and exhibiting a conscience effort to adhere to ethical standards
• Accurately place orders, apply discounts, reconcile amounts owed on outstanding balances and ensure quality service while interacting with customers through each transaction
• Answered inbound calls, chats and emails to facilitate customer service.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Interact with International customers to update shipping information and edit orders accordingly
• Provide price quotes, place orders, edit shipping details and ensure accuracy for existing customers with which Lancaster Archery has built a loyal and supportive relationship
• Actively listen in order to efficiently provide the customers with services relevant to their specific needs
• Process returns for damaged products, incorrect merchandise and at customers’ request
• Check inventory statuses and follow-up with the Purchasing Department to provide customers with the best possible information that is available concerning backorders and when processing special order requests
• Interact with associates in various departments to convey specific customer needs.

• Assessed risk factors associated with new investments and initiatives.
• Established pricing structures for products and services.
• Monitored competitors' activities in order to stay ahead of the curve.
• Maintained relationships with key clients to secure repeat business.
• Analyzed industry trends to identify potential opportunities for growth.
• Developed and updated website and social media profile pages to market products and services.
• Kept up-to-date on regulatory changes affecting business operations.
• Set direction to establish desired image for business.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

• Tracked inventory of supplies used for styling services.
• Advised clients on how to maintain their haircuts between visits.
• Assisted other stylists with busy periods in the salon.
• Provided consultations to clients about their desired hairstyle and hair care needs.
• Participated in team discussions regarding marketing strategies for the salon.
• Recommended products to clients based on their individual needs.
• Performed chemical treatments such as perms and relaxers.
• Demonstrated knowledge of health and safety regulations in the workplace.
• Created updos for special occasions like weddings or proms.
• Managed cash register transactions during checkout process.
• Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
• Greeted customers, answered phones and booked appointments.
• Pre-booked future appointments to increase repeat business.
• Responded to customer inquiries by phone, email, and in person.

• Issued receipts, refunds, credits or change due to customers.
• Balanced daily transactions on a computerized point-of-sale system.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.

• Received incoming shipments and verified accuracy of items against purchase orders.
• Processed all paperwork associated with receiving activities in a timely manner.
• Unloaded and inspected goods received, noting any discrepancies or damages to the shipment.
• Maintained cleanliness of receiving area by sweeping floors regularly, organizing shelves, and disposing trash daily.
• Issued supplies from stockroom to production personnel as needed.
• Reported any damaged products or missing items to supervisor immediately upon discovery.
• Provided assistance with annual physical inventory process by counting merchandise accurately according to established procedures.