Summary
Overview
Work History
Education
Skills
Timeline
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Angela Marino

Angela Marino

Nolensville,Tennessee

Summary

Dynamic entrepreneur with a proven track record at Metlife, excelling in strategic thinking and customer relations. Successfully established Crossroads Pet Professionals LLC, enhancing customer satisfaction and loyalty through innovative programs and effective financial oversight. Recognized for fostering team engagement and implementing solutions that reduced operational expenses while boosting service quality.

Overview

31
31
years of professional experience

Work History

Entrepreneur

Crossroads Pet Professionals LLC
10.2000 - Current
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Determined business plan, mission statement, and vision.
  • Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
  • Spearheaded community outreach initiatives, building brand awareness and contributing positively to local community.
  • Implemented employee training programs, improving team skills and fostering culture of continuous learning and development.
  • Introduced customer loyalty program, rewarding repeat business and building dedicated customer base.
  • Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
  • Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Large Market 401k Manager

Metlife
04.1994 - 10.1999
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
  • Ensured timely and accurate processing of contribution changes, loan requests, and distribution transactions for clients'' accounts.
  • Maintained strong relationships with third-party administrators, fostering seamless communication and coordination within the industry.

Education

Marketing Management

Oklahoma State University
Stillwater, OK

Social Sciences

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Goal setting
  • Entrepreneurial personality
  • Strategic thinking
  • Customer relations
  • Financial oversight
  • Customer service
  • Decision-making
  • Customer service management
  • Inventory tracking and management
  • Sales promotion
  • Payroll administration and timekeeping
  • Schedule management

Timeline

Entrepreneur

Crossroads Pet Professionals LLC
10.2000 - Current

Large Market 401k Manager

Metlife
04.1994 - 10.1999

Marketing Management

Oklahoma State University

Social Sciences

Middle Tennessee State University

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