Strategic Entrepreneur with expertise in program coordination, business planning, and culture development. Proven leader with a solid grasp of complex business needs and a history of quickly resolving customer issues to drive loyalty. Organized and motivated, ready to leverage time management and organizational skills to support company growth in entry-level roles.
Overview
9
9
years of professional experience
Work History
Entrepreneur
Wedding Planner
01.2025 - Current
Entrepreneur
Tluxeextensions
08.2024 - Current
Led hair extension business, improving customer satisfaction and retention through personalized service and quality products.
Entrepreneur
TrueSuperiorSkincare
01.2021 - Current
Front Desk Agent
The Hyatt Place, Trilogy Autograph Collection
05.2025 - 05.2026
Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
Respond to guests' issues and complaints in a friendly, timely manner.
Explain local amenities and attractions to guests.
Managed online, phone, and in-person room reservations to optimize guest experience.
Collaborated with staff to ensure guest rooms met hotel standards and fulfilled special requests.
Assist customers with the planning of special events such as weddings and business conferences.
Facilitated tailored services to enhance member experiences.
Customer Service Agent
ALASKA AIRLINE
05.2022 - 09.2022
I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty.
Assisted passengers with flight inquiries and booking changes, ensuring timely resolution and enhancing customer satisfaction.
Managed lost baggage claims, coordinated with relevant teams, and followed up with passengers to provide updates.
Teacher/Teacher Asst.
ACHR, THE GROWING ROOM, MILESTONE EARLY LEARNING CENTER
07.2017 - 12.2021
Developed and implemented lesson plans based on individual student needs.
Enhanced student comprehension through tailored teaching methods that addressed individual learning styles.
Maintained a safe and orderly learning environment for all students.
Built and strengthened positive relationships with students, parents, and teaching staff.
Partnered with parents and staff to advance student development initiatives, ensuring holistic support for each student.
Guided new teachers in effective teaching practices, fostering a supportive environment that elevated school community success.
Participated in professional development workshops related to teaching methods or curriculum changes.
Education
CSA -
Alaska Airlines
05-2022
CDA - Child Development
ACHR
11-2018
High School Diploma -
Sparkman High
05-2015
Some College (No Degree) - Medical Assistant
VCCS|FMAP|CPIAH
Skills
Startup Development
Project Management
Business planning
Business strategy
Brand building
Customer Engagement
Service and Support
Supply Chain Management
Schedule coordination
Task management
Goal management
Goal setting
Multitasking Abilities
Team leadership
Strategic thinking
Digital Literacy
Problem solving
Conflict Resolution
Interpersonal Skills
Communication skills
Organization skills
Business Etiquette
Affiliations
SERVE TEAM
Timeline
Front Desk Agent
The Hyatt Place, Trilogy Autograph Collection
05.2025 - 05.2026
Entrepreneur
Wedding Planner
01.2025 - Current
Entrepreneur
Tluxeextensions
08.2024 - Current
Customer Service Agent
ALASKA AIRLINE
05.2022 - 09.2022
Entrepreneur
TrueSuperiorSkincare
01.2021 - Current
Teacher/Teacher Asst.
ACHR, THE GROWING ROOM, MILESTONE EARLY LEARNING CENTER