Angela Marshall
Pembroke Pines,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Client Support Specialist 3
Cbyrac Inc.
05.2023 - Current
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Played a key role in the onboarding process for new clients, ensuring they were well-equipped to make full use of our services.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Account Manager
Allied Universal Proctection Services
01.2021 - 03.2023
- Produced payroll, schedules, training instructions and specific safety procedures
- Determine the eligibility of potential candidates for specific locations
- Implemented effective strategies to identify and revamp incident reporting.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
Operations Specialist
Cambridge Security Services
10.2018 - 01.2021
- Effectively enforcing, communicating and demonstrating all company policies.
- Conducted on-duty training sessions to familiarize trained guards with site/post orders.
- Maintained professionalism when representing Cambridge in and around servicing communities
- Demonstrated a commitment to upholding high ethical standards.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Post Capt., Payroll Clerk, HR Rep. and Dispatcher
Allied Universal
05.2014 - 11.2018
- Successfully coordinated and maintained consistent schedules for ten employees across morning, afternoon, and evening shifts.
- Managed voucher processing, leave requests, court ordered deductions and addressed payroll related concerns.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Port Screener
Allied Universal
06.2012 - 11.2018
- Scan (infrared monitors), search and detect any strange or threatening devices not authorized to enter restricted area of the port
- Prevent threats from entering safety areas surrounding the ships.
Senior Juvenile Justice Officer II
State of Florida, Dept. of Juvenile Justice
10.2004 - 10.2013
- Maintain safety and security with juveniles while in a secured setting
- Maintain property confiscated from juveniles during their secured court ordered status
- Process and Release juveniles based on court orders
- Train incoming (trainees) officers entering into the detention setting.
Education
No Degree - General Education
10.2024
Completing coursework towards Associates of Arts focusing on Elementary Education.
Skills
- Interpersonal and written communication
- Client Relationship Building
- Support inquiry assistance
- Problem Resolution
- Document and Records Management
- Computer Skills
- Teamwork and Collaboration
- POS Systems and Ordering Platforms
Timeline
Client Support Specialist 3 - Cbyrac Inc.
05.2023 - Current
Account Manager - Allied Universal Proctection Services
01.2021 - 03.2023
Operations Specialist - Cambridge Security Services
10.2018 - 01.2021
Post Capt., Payroll Clerk, HR Rep. and Dispatcher - Allied Universal
05.2014 - 11.2018
Port Screener - Allied Universal
06.2012 - 11.2018
Senior Juvenile Justice Officer II - State of Florida, Dept. of Juvenile Justice
10.2004 - 10.2013
Broward College - No Degree, General Education