Angela Martin
Kernersville,NC
Summary
5+ Years of Customer Service I've worked up front as a cashier and as a server helping make sure my guests have a wonderful experience. When I work, I love to know multiple areas of my work so I'm always up to cross training if given the chance.
Overview
10
10
years of professional experience
Work History
Quality Control Technician
Pepsi Bottling Ventures LLC
02.2024 - Current
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Developed and implemented quality control processes to meet product standards.
- Kept up-to-date with industry best practices and emerging technologies to continually improve the effectiveness of quality control measures.
- Managed non-conforming product evaluations and disposition, minimizing negative impacts on production schedules and customer satisfaction.
- Optimized calibration schedules for measurement equipment, ensuring consistent accuracy during inspections.
- Conducted comprehensive audits of production processes to ensure compliance with internal and external quality standards.
- Contributed to reduction of waste by identifying inefficiencies in production process and suggesting improvements.
- Increased efficiency in testing process with implementation of streamlined quality control procedures.
- Played key role in obtaining prestigious industry certification for company by leading quality control aspect of audit.
- Supported development of new product line by providing expert quality control advice, ensuring successful market launch.
Sales Associate
Bath & Body Works
08.2021 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Cashier/Food Prep
Sheetz
07.2021 - 01.2024
- Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging. And helping out at the reg when needed
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Key Holder
Gumtree skills
02.2021 - 06.2021
- Responsible for handling money, paying and receiving payments from customers and keeping guests happy. Also, responsible for opening and closing the store and doing closing paperwork.
Server
Carolina Ale House
08.2020 - 01.2021
- I worked as a server preparing the drinks and taking guests orders while also bringing them out their food and making sure they had a wonderful experience while also working up front doing to-go orders and helping get people seated.
Server
Cracker Barrel Old Country Store
02.2020 - 07.2020
- I worked as a server preparing the drinks and taking guests orders while also bringing them out their food and making sure they had a wonderful experience.
Cashier/Icecream/Drive thru
Dairi-O of Kernersville
04.2018 - 02.2020
- I worked in multiple departments while working for Dairi-o IceCream, Drive thru 1 cash, Drive thru 2 food, and Front Cash Register.
Cashier/Deli Assistant
Lowes Foods of Kernersville
01.2016 - 04.2018
- I was cross trained in multiple sections in the store while I was working. I was trained in Deli, Chicken Kitchen, Sammy’s, and up front as a Cashier.
Education
Associate of Applied Science - Graphic Design
Forsyth Technical Community College
Winston-Salem, NC01.2022
Skills
- Cash register skills
- Payment collection
- Cash Handling
- Customer assistance
- Cleanliness
- Multi-tasking ability
Timeline
Quality Control Technician
Pepsi Bottling Ventures LLC
02.2024 - Current
Sales Associate
Bath & Body Works
08.2021 - 02.2024
Cashier/Food Prep
Sheetz
07.2021 - 01.2024
Key Holder
Gumtree skills
02.2021 - 06.2021
Server
Carolina Ale House
08.2020 - 01.2021
Server
Cracker Barrel Old Country Store
02.2020 - 07.2020
Cashier/Icecream/Drive thru
Dairi-O of Kernersville
04.2018 - 02.2020
Cashier/Deli Assistant
Lowes Foods of Kernersville
01.2016 - 04.2018
Associate of Applied Science - Graphic Design
Forsyth Technical Community College
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