Angela Martin
Newnan
Summary
Accomplished litigation team lead at Lozano Insurance Adjusters with expertise in managing complex claims and enhancing team performance by 20%. Proficient in strategic planning and effective communication, ensuring regulatory compliance and high client satisfaction. Demonstrated success in litigation management and team leadership, driving process improvements and achieving exceptional results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Litigation Team Lead II
Lozano Insurance Adjusters
05.2021 - Current
- Supervised 10 litigation specialists, training them to manage new and reassigned litigation files to achieve settlements with defense and in-house counsel.
- Coached litigation specialists on effective completion of depositions, arbitrations, and mediations to enhance case outcomes.
- Led team in managing insurance claims processes efficiently.
- Developed strategies to streamline team performance and optimize workflow.
- Developed coaching plans to support team members' performance improvements.
- Completed weekly file reviews on open and closed files to ensure QA standards are being met.
- Ensured compliance with state regulations and industry standards.
- Coordinated communication between clients and insurance providers.
- Trained new adjusters on company policies and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Terrace Suites Supervisor
Delaware North
07.2024 - 05.2025
- Supervised daily operations, ensuring efficient workflow and compliance with company standards.
- Trained and mentored team members on best practices and operational procedures.
- Monitored employee productivity, delivering constructive feedback and coaching to improve team performance.
- Facilitated communication between departments to enhance collaboration and service delivery.
- Resolved customer complaints promptly, enhancing customer satisfaction and supporting Delaware North's reputation for quality service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Handled cash and credit transactions for events at concerts and truck shows.
Remote/Tier 3 Claim Advocate
Eberl Claims Service
09.2020 - 05.2021
- Negotiated settlements with opposing parties and insurance adjusters to resolve claims efficiently.
- Working new and reassigned complex, large loss, liability, workers compensation, and PA and Attorney property insurance claims.
- Coordinated with involved parties and reviewed documentation to manage subrogation files effectively.
- Gathered essential information for evaluating insurance claims by collecting recorded statements.
- Drafted and reviewed legal documents for insurance claims.
- Performed document review activities as part of discovery process in civil cases.
- Collaborated with colleagues to develop effective solutions to complex legal issues.
- Maintained up-to-date knowledge of changes in local, state and federal laws.
- Attended continuing education classes and seminars related to professional development within the field of Claims Adjusting.
Litigation Specialist
Homeowners Choice Insurance Company
Tampa
04.2020 - 09.2020
- Represented the corporation during depositions, arbitrations, and mediations.
- Developed detailed litigation strategies for client cases.
- Managed new and reassigned litigation files to achieve settlements with defense and in-house counsel.
- Managed case files and organized documentation for litigation processes.
- Reviewed and analyzed legal documents such as pleadings, discovery requests, motions, and responses.
- Coordinated meetings to develop case strategies with legal teams.
- Monitored deadlines and ensured timely filing of court documents.
- Participated in client meetings to discuss strategy for pending litigation.
Sr. Desk Adjuster
Lozano Insurance Adjusters
St. Petersburg
01.2019 - 04.2020
- Handled daily and catastrophe claims, including complex, large loss, PA and attorney-represented, and pre-litigation files.
- Conducted thorough investigations to assess damages and determine liability.
- Evaluated insurance claims for accuracy and compliance with company policies.
- Coordinated communication among clients, agents, and contractors to facilitate claim processes.
- Provided expert guidance on insurance policies to clients and internal teams.
- Trained new adjusters on best practices for claims assessment and customer service skills.
- Investigated issues related to notices of intent complaints and communicated findings to relevant parties.
Sr. Claim Adjuster
Burton Claim Service
Columbia
10.2018 - 12.2018
- Handling catastrophe, complex, and large loss (PA and Attorney represented) property insurance claims.
- Reviewed and analyzed complex insurance claims for accuracy and compliance.
- Conducted thorough investigations to assess claim validity and determine liability.
- Communicated effectively with stakeholders regarding claim status and resolution processes.
- Leveraged industry-specific software to track and manage claims, ensuring accuracy and compliance.
- Gathered and organized documentation from clients to streamline claim processing.
- Managed customer service calls via auto dialer to support adjusters in claim processing.
Sr. Desk Adjuster
UPC Insurance Company
St. Petersburg
06.2018 - 10.2018
- Handled complex and large loss property insurance claims for NE Multi State & FL Team, ensuring thorough evaluation and timely resolution.
- Evaluated insurance claims for accuracy and compliance with company policies.
- Coordinated communication among clients, agents, and contractors throughout claim processes to facilitate efficient and effective resolutions.
- Conducted thorough investigations to assess damages and determine liability.
- Reviewed documentation and reports to ensure proper claim handling procedures were followed.
- Guided clients and internal teams on insurance policies, enhancing understanding and compliance with coverage terms.
Sr. Claim Adjuster
Property Loss Specialist
Clearwater
01.2018 - 05.2018
- Handling catastrophe, complex and large loss (PA and Attorney represented) property insurance claims.
- Reviewed and analyzed complex insurance claims, ensuring accuracy and compliance with regulatory standards.
- Conducted thorough investigations to assess claim validity and establish liability, facilitating fair claim resolutions.
- Utilized industry-specific software to manage and track claims, enhancing overall claims processing efficiency.
- Collaborated with clients to gather necessary documentation for claim processing.
- Communicated effectively with stakeholders regarding claim status and resolution processes.
Sr. Claim Adjuster
Quest Pro
Atlanta
10.2017 - 01.2018
- Handling catastrophe and daily complex and large loss (PA and Attorney represented) property insurance claims.
- Reviewed and analyzed complex insurance claims, ensuring accuracy and compliance with regulations.
- Conducted thorough investigations, assessing claim validity and determining liability to support fair resolutions.
- Communicated effectively with stakeholders regarding claim status and resolution processes.
- Collaborated with clients to gather necessary documentation for claim processing.
- Mentored new adjusters on best practices in claims handling and customer service, enhancing team competency.
- Utilized industry-specific software to manage and track claims efficiently.
Homeowners' Property & Lender Placed Staff Claim Adjuster
Assurant, Inc.
Atlanta
06.2006 - 10.2017
- Handling large loss, complex, catastrophe, daily, PA and Attorney represented and Pre-Litigation property insurance claims.
- Led a team for two years, overseeing daily operations and performance.
- Conducted weekly file reviews on open and closed files, ensuring compliance with QA standards.
- Served on the traveling catastrophe team for 2 years.
- Ensured that all claims were settled promptly and equitably according to established procedures.
- Reviewed and adjusted claims for accuracy and compliance, facilitating fair and prompt settlements.
- Advised customers on the status of their claim payments or denials.
- Evaluated insurance claims for accuracy and compliance with company policies.
- Communicated claim status updates to clients and stakeholders regularly.
- Managed case files using industry-specific software tools effectively.
- Assisted in training new adjusters on company procedures and best practices.
- Attended continuing education seminars and webinars related to best practices in claim handling.
- Researched complex cases and developed appropriate solutions in a timely manner.
- Reviewed and evaluated insurance claims for coverage, accuracy, completeness and compliance with company standards.
- Negotiated settlements within prescribed authority limits.
- Communicated effectively with all internal departments concerning pending matters pertaining to assigned files.
- Investigated the circumstances of insurance claims to determine liability.
- Maintained accurate records of claim activities, adhering to company guidelines.
- Maintained current knowledge of relevant laws, regulations and industry trends affecting claims processing operations.
- Performed quality assurance reviews on completed work product prior to submission for review.
Commercial Claim Adjuster
Columbia Insurance Group
Tucker
07.2005 - 04.2006
- Managed commercial property, auto, general liability, and bodily injury claims to ensure accurate and timely resolution.
- Coordinated with clients to collect essential documentation, streamlining claims processing.
- Communicated decisions clearly to policyholders regarding claim outcomes.
- Analyzed complex claims involving multiple parties and unique circumstances.
- Facilitated negotiations with claimants, achieving settlements aligned with policy provisions.
- Evaluated medical evidence provided by claimants to determine appropriate compensation amounts.
- Assessed damage and estimated costs for repairs or replacement of damaged items.
- Investigated commercial property claims, gathering facts and documents to determine coverage.
- Evaluated commercial claims to determine coverage and liability.
- Identified potential fraudulent activity during investigations and reported findings.
Education
Bachelor of Social Work (BSW) -
University of Georgia
Athens, GA12-1995
Skills
- Litigation management
- Claims negotiation
- Legal document review
- Quality assurance
- Regulatory compliance
- Customer relationship management
- Team leadership
- Performance coaching
- Issue resolution
- Effective communication
- Critical thinking
- Collaboration skills
- Time management
- Strategic planning
- Attention to detail
- Client communication
- Employee training
- Process improvement
- Customer focus
- Performance monitoring
- Employee evaluation
- Performance enhancement
- Complex problem-solving
- Verbal and written communication
- Constructive feedback delivery
- People management and team building
Certification
• AL
• CT
• DE
• GA
• FL
• KY
• LA
• NC
• NH
• OK
• SC
• TX
• VT
• WY
• CT
• DE
• GA
• FL
• KY
• LA
• NC
• NH
• OK
• SC
• TX
• VT
• WY
Certifications Education
- Completion of Casualty Basics, Understanding Material Damage, AIC 36 Achieving Extraordinary Customer Relations
- TWIA Certified for 2019 - 2020
- Bachelor of Social Work (BSW), University of Georgia, 1995
Timeline
Terrace Suites Supervisor
Delaware North
07.2024 - 05.2025
Litigation Team Lead II
Lozano Insurance Adjusters
05.2021 - Current
Remote/Tier 3 Claim Advocate
Eberl Claims Service
09.2020 - 05.2021
Litigation Specialist
Homeowners Choice Insurance Company
04.2020 - 09.2020
Sr. Desk Adjuster
Lozano Insurance Adjusters
01.2019 - 04.2020
Sr. Claim Adjuster
Burton Claim Service
10.2018 - 12.2018
Sr. Desk Adjuster
UPC Insurance Company
06.2018 - 10.2018
Sr. Claim Adjuster
Property Loss Specialist
01.2018 - 05.2018
Sr. Claim Adjuster
Quest Pro
10.2017 - 01.2018
Homeowners' Property & Lender Placed Staff Claim Adjuster
Assurant, Inc.
06.2006 - 10.2017
Commercial Claim Adjuster
Columbia Insurance Group
07.2005 - 04.2006
Bachelor of Social Work (BSW) -
University of Georgia