Angela Martinez
West Valley City,UT
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Walmart through effective communication and strategic planning. Excelled in building relationships and fostering a motivational environment, achieving significant improvements in operational efficiency. Skilled in Microsoft Office and adept at problem resolution, consistently prioritized safety and compliance, boosting productivity by over 30%. Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Coach Sales Op Manager
Walmart
09.2022 - 05.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Prepared detailed reports on sales trends and cashier performance, aiding management in strategic decision-making processes.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Ensured optimal staffing levels during peak hours by effectively scheduling employees based on anticipated workload.
- Contributed towards achieving store sales targets through upselling techniques and product recommendations.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
- Developed strong rapport with regular customers by delivering personalized service that fostered loyalty towards the brand.
- Maintained compliance with local regulations regarding cash handling procedures, reducing potential fines or penalties from non-compliance incidents.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Answered questions about store policies and addressed customer concerns.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
Trainer
FedEx Ground
06.2020 - 10.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Boosted training session effectiveness with integration of multimedia tools.
- Facilitated workshops on advanced communication skills, significantly improving team collaboration.
- Revolutionized safety training, significantly reducing workplace accidents.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Elevated participant engagement by developing interactive training modules.
- Improved learning outcomes with application of adult learning principles in all training programs.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assisted in reducing product damage by properly handling and storing materials.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Helped train new employees in safe practices and warehouse procedures.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Team Lead
Target
12.2018 - 04.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
Education
Diploma - English
Hunter High School
West Valley City, UT07.2018
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Team Development
- Motivational leadership style
- Team Bonding
- Verbal and written communication
- Communication abilities
- Athlete Development
- Safety awareness
- Team Training
- Ethics and integrity
- Physical and endurance training
- Safety understanding
- Sports fundamentals
- Task Delegation
- Coaching Techniques
- Influencing skills
- Strategic Planning
- Event Scheduling
- Coaching meetings
- Compliance Management
- Training exercises
- Small group practices
- Performance Improvements
- Weight Training
- Skilled in Microsoft Office
- Exercise planning
- Refereeing and Coaching
- Sales Coaching
- Critical Thinking
- Creativity and Flexibility
- Decision-Making
- Customer Service
- Patience and composure
- Cash Handling
- Cash Management
- Product Knowledge
- Stocking and Inventorying
- Efficient Stocking
- Cooler stocking
- Stocking and Replenishment
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Computer Skills
- Active Listening
- Problem Resolution
- Verbal Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Coach Sales Op Manager
Walmart
09.2022 - 05.2024
Trainer
FedEx Ground
06.2020 - 10.2021
Team Lead
Target
12.2018 - 04.2020
Diploma - English
Hunter High School