Angela Massey
Boulder,CO
Summary
Dynamic operations leader with a proven track record at Elevate PFS, excelling in strategic planning and data analysis. Expert in enhancing operational efficiency and fostering team collaboration, I drive accountability and continuous improvement. I prioritize client satisfaction and mentor teams for professional growth.
Overview
19
19
years of professional experience
Work History
Director of Operations
Elevate PFS
03.2024 - Current
- Oversee day-to-day operations to achieve short-term and long-term client goals.
- Adapt quickly to changing priorities in fast-paced operational environments.
- Collaborate with senior management to develop and execute corporate goals and objectives.
- Work collaboratively with Operations Managers and AR Supervisors to identify and address operational challenges.
- Mentor team members, fostering a culture of continuous learning and professional development.
- Lead team by setting clear expectations, providing ongoing coaching, and fostering a supportive environment that encourages professional growth.
- Implement data-driven decision making processes to optimize account management strategies, leading to increased productivity and better outcomes for clients.
Senior Facilities Manager
Professional Medical Services
01.2007 - 03.2024
- Responsible for day to day operations of staff and client needs.
- Increased client retention rates through proactive account management and consistent delivery of high-quality service.
- Analyzed data to identify trends, recommending strategic improvements for enhanced efficiency and sustainability.
- Operated with multiple competing deadlines and interests, confidently managing variables simultaneously.
- Mentored other managers, fostering a culture of continuous learning and professional development.
- Established measurable performance metrics for team members, driving accountability and continuous improvement.
- Streamlined internal processes for increased efficiency in managing client accounts and tracking progress towards goals.
Education
Springtown High School
Springtown, TXUniversity of North Texas
Denton, TXSkills
- CPC certified thru AAPC
- Operational efficiency and oversight
- Strategic planning and execution
- Decision-making
- Data analysis and trending
- Teamwork and collaboration
Timeline
Director of Operations
Elevate PFS
03.2024 - Current
Senior Facilities Manager
Professional Medical Services
01.2007 - 03.2024
Springtown High School
University of North Texas
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