Angela Matheny

• Trained new staff on customer service protocols and operational procedures.
• Supervised daily operations to ensure compliance with food safety and sanitation standards.
• Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Assisted in scheduling staff shifts to maintain optimal coverage during peak hours.
• Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

• Led team in achieving sales targets through effective training and motivation strategies.
• Developed staff schedules to optimize coverage during peak hours, improving customer service efficiency.

* Traveled to 33 Walmart stores.

* Set up displays.. Pallets , end caps, and cardboard displays.

* Clocked in /out on IPad..

* Used IPad for inventory

* Had relationships with store leads .

* Traveled 1300 + miles monthly.

• Led team to achieve sales targets through effective staff training and development
• Implemented customer service initiatives that enhanced client satisfaction and loyalty
• Streamlined inventory management processes, reducing stock discrepancies and improving accuracy
• Analyzed sales trends to optimize product placement and promotional strategies
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Enhanced store visual merchandising standards, resulting in improved customer engagement
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Rotated merchandise and displays to feature new products and promotions.
• Approved regular payroll submissions for employees.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for both staff and customers.
• Developed strategic marketing plans that increased foot traffic during peak seasons
• Mentored junior staff on operational procedures, fostering a collaborative work environment
• Improved efficiency and accuracy of inventory management by implementing a new stock control system.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Supervised creation of exciting merchandise displays to catch the attention of store customers.
• Trained and guided team members to maintain high productivity and performance metrics.