Emma Harris
Eastman,GA
Summary
Dynamic and results-oriented professional with extensive experience at Walmart, adept in inventory control and staff training. Demonstrated ability to enhance team performance and customer satisfaction through effective leadership and problem-solving skills. Achieved significant reductions in inventory shrinkage, showcasing a strong work ethic and attention to detail.
Overview
28
28
years of professional experience
Work History
Retail Supervisor
Walmart
Cochran, GA
05.2017 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Trained and oriented associates to maximize team performance.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Developed and enforced strict inventory management protocols, significantly reducing losses and write-offs.
- Led staff training programs focused on product knowledge and customer service excellence, boosting sales and customer loyalty.
- Enhanced team morale and productivity by implementing flexible scheduling system tailored to individual needs and peak business hours.
- Streamlined checkout process, reducing average transaction time and increasing customer throughput during peak hours.
- Maintained high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
- Initiated cross-training program, enhancing team flexibility and ensuring coverage during absences or peak periods.
- Optimized staff allocation during high-demand periods, ensuring smooth customer flow and minimal wait times.
- Improved customer satisfaction scores with personalized service and prompt resolution of complaints.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Researched issues to obtain appropriate answers to customer inquiries.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Lab Office Assistant
Laboratory Alliance of Central New York
Syracuse, NY
11.2005 - 07.2013
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Worked closely with lab staff on special projects.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained documentation on tests performed in lab.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Assisted scientists by collecting and organizing laboratory data.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Provided support and guidance to junior lab staff.
- Recorded and analyzed data to produce reports of results.
- Trained and supervised junior technicians in laboratory protocols.
- Monitored and documented safety standards to verify compliance.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Assistant Manager
Hardee's Restaurant
Hawkinsville, GA
05.1998 - 11.2000
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management processes to optimize supply levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak periods.
Education
Diploma - Medical Office Assistant
Bryant& Stratton
Syracuse, NY08-2005
Skills
- Task delegation
- Store organization
- Inventory control
- Staff training and development
- Store operations
- Customer service management
- Scheduling and timekeeping
- Store maintenance
- Employee motivation
- Goal setting and achievement
- Cash handling oversight
- Budgeting and financial management
- Staff meeting leadership
- Cash handling and reconciliation
- Employee training
- Handling complaints
- Multitasking and prioritizing
- Staff coaching and training
- POS terminal operation
- Inventory oversight
- Retail operations
- Delegation and supervision
- Team building and motivation
- Basic mathematics
- Critical thinking
- Policy enforcement
- Problem anticipation and resolution
- Superior work ethic
- Computer proficiency
- Scheduling and Time-tracking
- Cash drawer reconciliation
- Adaptable to changing demands
- Performance monitoring
- Flexible work schedule
- Cycle counts and audits
- Relationship building
- Active listening
- Organizational skills
- Calendar and scheduling software
- Decision-making
- Reporting and performance analysis
- Financial recordkeeping
- Orientation and training
- Work area inspection
- Needs assessment
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking Abilities
Timeline
Retail Supervisor
Walmart
05.2017 - Current
Lab Office Assistant
Laboratory Alliance of Central New York
11.2005 - 07.2013
Assistant Manager
Hardee's Restaurant
05.1998 - 11.2000
Diploma - Medical Office Assistant
Bryant& Stratton