Sharetta Palmer
Tulsa,OK
Summary
Dynamic retail professional with extensive experience at Burlington, excelling in inventory control and staff training. Proven track record of enhancing customer satisfaction and reducing shrinkage through effective loss prevention strategies. Adept at fostering teamwork and motivating employees to achieve operational excellence in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Retail Supervisor
Burlington
Tulsa, OK
05.2021 - Current
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer service standards.
- Coordinated inventory management processes to enhance stock availability and reduce shrinkage.
- Implemented promotional displays to drive sales and improve visual merchandising effectiveness.
- Evaluated employee performance, providing constructive feedback for continuous improvement.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Collaborated with management to identify process improvements that streamlined store operations.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Trained and oriented associates to maximize team performance.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
- Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- Implemented loss prevention strategies that significantly reduced shrinkage rates.
- Maintained high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
- Initiated cross-training program, enhancing team flexibility and ensuring coverage during absences or peak periods.
- Improved customer satisfaction scores with personalized service and prompt resolution of complaints.
- Fostered culture of continuous improvement, encouraging staff to suggest operational enhancements.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
Manager
Dollar General
Tulsa, OK
03.2013 - 01.2021
- Led daily store operations, ensuring compliance with corporate policies and procedures.
- Developed and implemented training programs for new team members, enhancing onboarding efficiency.
- Analyzed sales trends and inventory levels to optimize stock management and reduce shrinkage.
- Implemented process improvements that increased operational efficiency and enhanced customer satisfaction.
- Coordinated scheduling and staffing to meet business demands while maintaining labor cost controls.
- Fostered a positive work environment by promoting teamwork and employee engagement initiatives.
- Monitored performance metrics to identify areas for operational improvement and drive results.
- Collaborated with district managers to align store goals with broader organizational objectives.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Business
University of Oklahoma
Norman, OKSkills
- Task delegation
- Inventory control
- Store organization
- Staff training and development
- Customer service management
- Employee motivation
- Store maintenance
- Cash handling oversight
- Employee training
- Cash handling and reconciliation
- Handling complaints
- Multitasking and prioritizing
- Product merchandising
- Sales floor organization
- Loss prevention
- Retail operations
- Delegation and supervision
- Team building and motivation
- Policy enforcement
- Superior work ethic
- Adaptable to changing demands
- Flexible work schedule
- Relationship building
- Active listening
- Decision-making
- Orientation and training
- Departmental procedures
- Analytical thinking
- Willingness to learn
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking Abilities
Timeline
Retail Supervisor
Burlington
05.2021 - Current
Manager
Dollar General
03.2013 - 01.2021
Business
University of Oklahoma