Angela Mathis

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• Supervised daily shift operations, including staff scheduling and workflow management.
• Managed cash drops, opening and closing procedures, and maintained operational efficiency.
• Trained and coached team members on customer service standards and operational protocols.
• Resolved operational issues to maintain smooth daily store functions and excellent customer experience.

• Processed account payments, refunds, and billing adjustments with precision.• Conducted daily cash and electronic payment audits to maintain financial compliance.• Assisted customers with billing inquiries, account setup, and dispute resolution.• Coached staff on payment accuracy, account reconciliation, and sensitive financial handling.

• Managed high volume billing and payment posting for device protection and service plans.
• Resolved billing disputes and processed refunds according to company and policy’s.
• Met sales quotas by providing product recommendations and upselling protection plans.

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• Provided Tier-1 technical and billing support for Google one.
• Handled payments, refunds, account adjustments, and billing inquiries via phone, email, and live chat.
• Posted payments accurately and reconciled customer accounts.
• Documented all billing and payment communications in CRM and EHR compatible systems for audit compliance.
• Escalated complex billing and technical issues while guiding non-technical users through digital payment tools and billing portals