Rebekka Cooper
Summerville,SC
Summary
Customer-oriented General Manager with six years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Zaxbys
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
General Manager
Jersey Mike's Subs
09.2018 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Substitute Teacher
Kelly Services
01.2019 - 06.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Administered and graded tests and quizzes and reported performance to primary teacher.
Education
AA - Professional Writing
Trident Technical College
Skills
- Corrective Actions
- Billing and Payment Processing
- Waste Reduction
- Food Safety and Sanitation
- Monthly Inventory
- Loss Prevention Strategies
- Suggestive Selling
- Customer Loyalty
- Reading Comprehension
- Disciplinary Action
- Schedule Coordination
- Training and Development
- Meal Preparation
- Profit and Loss Control
- Food Allergies
- Portion and Cost Control
- Staff Scheduling
- Inventory Records
- Inventory Management
- Safe Work Practices
- Team Relationships
- Positive Reinforcement Strategies
- Group Dynamics
- Interactive Media
- Group Assistance
- Smart Board Technology
- Video Conferencing
- Classroom Management Techniques
- Integration Strategies
- Different Learning Styles
- Verbal and Written Communication
- Virtual Classrooms
- Document Coordination
- Communication and Writing Skills
- Active Listening
- Grammar Usage
- Spreadsheet Tracking
- Critical Thinking
- Creative Direction
- Strategic Planning
Certification
- Licensed Serv Safe Manager -December 2019-December 2024
Timeline
Substitute Teacher
Kelly Services
01.2019 - 06.2019
General Manager
Jersey Mike's Subs
09.2018 - Current
Shift Leader
Zaxbys
AA - Professional Writing
Trident Technical College
- Licensed Serv Safe Manager -December 2019-December 2024
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