Rebekka Cooper
Summerville,SC
Summary
Customer-oriented General Manager with six years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Zaxbys
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
General Manager
Jersey Mike's Subs
5070 International Blvd, North Charleston, SC
09.2018 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Substitute Teacher
Kelly Services
01.2019 - 06.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Administered and graded tests and quizzes and reported performance to primary teacher.
Education
AA - Professional Writing
Trident Technical College
Skills
- Corrective Actions
- Billing and Payment Processing
- Waste Reduction
- Food Safety and Sanitation
- Monthly Inventory
- Loss Prevention Strategies
- Suggestive Selling
- Customer Loyalty
- Reading Comprehension
- Disciplinary Action
- Schedule Coordination
- Training and Development
- Meal Preparation
- Profit and Loss Control
- Food Allergies
- Portion and Cost Control
- Staff Scheduling
- Inventory Records
- Inventory Management
- Safe Work Practices
- Team Relationships
- Positive Reinforcement Strategies
- Group Dynamics
- Interactive Media
- Group Assistance
- Smart Board Technology
- Video Conferencing
- Classroom Management Techniques
- Integration Strategies
- Different Learning Styles
- Verbal and Written Communication
- Virtual Classrooms
- Document Coordination
- Communication and Writing Skills
- Active Listening
- Grammar Usage
- Spreadsheet Tracking
- Critical Thinking
- Creative Direction
- Strategic Planning
Certification
- Licensed Serv Safe Manager -December 2019-December 2024
Timeline
Substitute Teacher
Kelly Services
01.2019 - 06.2019
General Manager
Jersey Mike's Subs
09.2018 - Current
Shift Leader
Zaxbys
AA - Professional Writing
Trident Technical College