LeTeicia Speights
Norcross,GA
Summary
Seasoned Customer Associate with 15 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
9
9
years of professional experience
Work History
Shift Leader
Burger King
02.2024 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Customer Service Representative
TTEC
01.2023 - 02.2024
- Received inbound customer calls related to credit and accounts receivable.
- Processed recurring automated payments and credit card payments.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
Customer Service Associate
Remx
01.2020 - 01.2023
- Staffing agency - multiple positions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Cashier
Walmart
03.2015 - 08.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Claims Representative
State Farm
06.2019 - 02.2020
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Data Entry Specialist
Ciox Healthcare
10.2017 - 07.2018
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
Education
High School Diploma -
Baldwin High School
Milledgeville, GA05.2008
Skills
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Exceptional Communicator
- Courteous with Strong Service Mindset
- Customer
- Customer Support
- MS Office Proficiency
- Call Transfers
- Administrative and Office Support
- Conflict Resolution
- Customer Relations
- Call Center Operations
- Account Management
- Role Modeling
- Rule Enforcement
- Task Monitoring
- Shift Paperwork Completion
- Inventory Counts
- Drawer Assignments
- Suggestive Selling
- Corrective Actions
- Staff Training
- Issue Resolution
- Client Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Timeline
Shift Leader
Burger King
02.2024 - Current
Customer Service Representative
TTEC
01.2023 - 02.2024
Customer Service Associate
Remx
01.2020 - 01.2023
Claims Representative
State Farm
06.2019 - 02.2020
Data Entry Specialist
Ciox Healthcare
10.2017 - 07.2018
Cashier
Walmart
03.2015 - 08.2022
High School Diploma -
Baldwin High School