Todd Ryan
Parrish,FL
Summary
Dedicated leader with proven ability to motivate teams to achieve operational excellence. Adept at providing exceptional customer service to support customer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential.
Overview
13
13
years of professional experience
Work History
Shift Leader
Walgreens
Bradenton, FL
09.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
SHIFT LEAD
Walgreens
Savannah, TN
08.2021 - Transfer
- I was hired on as an opening shift lead and have knowledge in various areas including photo, pharmacy, shipping/receiving and resets
- I have great understanding of opening and closing duties
- I have an eye for detail when completing tasks
- I feel I have a positive impact on the stores condition and overall customer shopping experience.
FOOD AND BEVERAGE MANAGER
Tradewinds Island Grand Resort
St.Petersburg, FL
05.2019 - 03.2021
- Oversee and Manage all areas of the restaurant
- Ensure guest service meets company standards and guest satisfaction is maintained
- Respond to guests complaints taking appropriate action to solve the problem
- Train staff and develop floor managers and hourly employees through orientations and conducting performance reviews
- Scheduled staff hours and allocated resources to maximize team member performance
- Scheduled staffing shifts according to projected sales volumes and labor costs.
FOOD AND BEVERAGE MANAGER
Crabby Bill's Seafood Restaurant
Indian rocks beach, FL
01.2016 - 04.2019
- Excellent leader and great people skills
- Sound decision making and problem solving
- High level of initiative, time management and deadline oriented
- Ability to multi-task
- Scheduled and received deliveries and verified goods received against paperwork.
FOOD AND BEVERAGE MANAGER
Shephards beach resort
Clearwater Beach Florida, FL
01.2011 - 01.2016
- Trained service staff to enhance guest services and increase profit through suggestive selling
- Provided assistance to employees during busy hours to deliver quality service to customers
- Talked with dissatisfied customers to assist working employees and improve customer experience
- Developed and maintained an efficient inventory system for food, beverage, and supplies.
Education
HIGH SCHOOL DIPLOMA -
05.1984
Skills
- Customer Loyalty
- Motivational Leadership
- Team Motivation
- Guest Satisfaction
- Effective Listening and Communication
- Corrective Actions
- Positive Attitude
- Staff Supervision
References
References available upon request
Timeline
Shift Leader
Walgreens
09.2023 - Current
SHIFT LEAD
Walgreens
08.2021 - Transfer
FOOD AND BEVERAGE MANAGER
Tradewinds Island Grand Resort
05.2019 - 03.2021
FOOD AND BEVERAGE MANAGER
Crabby Bill's Seafood Restaurant
01.2016 - 04.2019
FOOD AND BEVERAGE MANAGER
Shephards beach resort
01.2011 - 01.2016
HIGH SCHOOL DIPLOMA -
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