Callie Feil
Cleveland,TN
Summary
Energetic worker with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. True team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Shift Leader
Champy's Famous Fried Chicken
03.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Bartender
Champy's Famous Fried Chicken
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Server
Longhorn Steakhouse: Robert Howell
02.2024 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Nanny
Kelly Cuello
07.2022 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Administered basic first-aid and medication in emergency situations.
- Taught children everyday skills and language.
- Engaged with children on age-appropriate level.
Server
P.J. Whelihan's Pub + Restaurant
09.2023 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Hostess
Snuff Mill
11.2022 - 05.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took initial drink orders and relayed information to wait or bar staff.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
Crafter
Board And Brush, Glen Mills PA
01.2022 - 05.2022
- Cleaned, sanitized and restocked workstation.
- Attached subassemblies together using glue, dowels, nails, screws and clamps.
- Used color, space and composition to produce desired artistic effects.
- Proven ability to learn quickly and adapt to new situations.
Busser/Assistant Food Runner
Maris Grove
09.2021 - 12.2021
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Cultivated warm relationships with regular customers.
- Collaborated well with other food runners to deliver orders accurately.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Restocked food supplies in kitchen whenever needed, and organized storage areas.
- Cleaned and sanitized food preparation and serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Cleared tables immediately after guests left in preparation for next party.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted customers with carry-out service.
- Closing jobs at the end of the shift.
- Served "buffet" like style on special occasions.
Certified Lifeguard
Green Acres
05.2021 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Entered water immediately to pull struggling swimmers to safety.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Attentively monitored swimmers to identify distress.
- Inspected pools and pools areas for adherence to safety protocols.
- Responded to patron incidents in professional and timely manner.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Recorded daily activity logs and incident reports for tracking purposes.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Inspected and tested pool equipment functionality to minimize hazards.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Certified Lifeguard
Green Acres
05.2020 - 09.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Entered water immediately to pull struggling swimmers to safety.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Attentively monitored swimmers to identify distress.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Inspected pools and pools areas for adherence to safety protocols.
- Responded to patron incidents in professional and timely manner.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Recorded daily activity logs and incident reports for tracking purposes.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Inspected and tested pool equipment functionality to minimize hazards.
Education
High School Diploma -
Concord High
Wilmington, DE06.2023
Skills
- Table Setting Arrangements
- Active Listening and Communication
- Table Bussing
- Customer Service
- Server Support
- Dining Area Maintenance
- Hospitality Management
- High-Volume Dining
- Organization and Time Management
- Warm and Friendly
- Customer Loyalty
- Drink Orders and Service
- Fluent in American Sign Language
- Sales Expertise
- Store Maintenance
- Conflict Resolution
- Customer Relations
Languages
American Sign Language
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Champy's Famous Fried Chicken
03.2024 - Current
Bartender
Champy's Famous Fried Chicken
03.2024 - Current
Server
Longhorn Steakhouse: Robert Howell
02.2024 - Current
Server
P.J. Whelihan's Pub + Restaurant
09.2023 - 11.2023
Restaurant Hostess
Snuff Mill
11.2022 - 05.2023
Nanny
Kelly Cuello
07.2022 - Current
Crafter
Board And Brush, Glen Mills PA
01.2022 - 05.2022
Busser/Assistant Food Runner
Maris Grove
09.2021 - 12.2021
Certified Lifeguard
Green Acres
05.2021 - 09.2021
Certified Lifeguard
Green Acres
05.2020 - 09.2020
High School Diploma -
Concord High