ASHLEY SADLER
OCEAN SPRINGS,US
Summary
Experienced hospitality professional with 15+ years in guest services and restaurant management. Skilled in shift management, cash handling, and team leadership, resulting in improved customer satisfaction and operational efficiency. Dedicated to utilizing strong communication and organizational abilities to create a smooth dining experience and boost business performance.
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Experienced in hostess roles, providing exceptional customer service and fostering welcoming environments. Demonstrates strong interpersonal skills with ability to build rapport with guests, while effectively managing reservations and seating arrangements. Displays strong organizational abilities along with proficiency in handling high-pressure situations. Proven impact on enhancing guest satisfaction levels in previous roles.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
23
23
years of professional experience
Work History
HOSTESS/SERVER/SHIFT MANAGER
Phoenicia Gourmet
12.2018 - Current
- Welcome guests, ensuring smooth dining and resolving issues efficiently.
- Manage seating and inquiries, maintaining restaurant flow and accuracy.
- Handle cash operations, balance registers, ensure precise nightly deposits.
- Prepare time sheets, reports for timely accounting submission.
- Enhance operations, improve customer satisfaction and efficiency.
- Conduct restaurant flow, enhancing guest satisfaction and operational efficiency.
- Managed cash operations, resolved issues, and oversaw staff performance.
- Coordinated seating arrangements, maintained accurate records, and ensured financial accuracy.
Sales Agent ( Temporary)
Globe Life
01.2025 - 04.2025
- Developed customized insurance solutions to meet diverse client needs.
- Managed comprehensive sales presentations, effectively communicating product benefits and features.
- Leveraged CRM software to track leads and streamline follow-up processes.
COCKTAIL SERVER
Scarlet Pearl Casino
11.2022 - 11.2024
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience.
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer care.
- Participated in regular team meetings to discuss challenges, share best practices, and brainstorm ideas for improving the overall quality of service provided.
- Efficiently took and delivered drink orders, ensuring accuracy and timeliness.
- Maintained cleanliness and organization of bar area, restocking supplies as needed.
- Collaborated with bartenders to ensure smooth operations during busy shifts.
- Adhered to all alcohol serving regulations and policies to promote responsible drinking practices.
- Developed strong relationships with regular customers by remembering their preferences and anticipating their needs.
- Utilized excellent communication skills when interacting with diverse clientele from various backgrounds.
- Demonstrated ability to handle difficult situations calmly such as dealing with intoxicated patrons or resolving conflicts between guests.
- Maintained a professional appearance and demeanor at all times representing the establishment in a positive light.
COCKTAIL SERVER
IP Casino
01.2010 - 02.2012
- Provided exceptional customer service to patrons in a fast-paced cocktail lounge environment.
- Efficiently took and delivered drink orders, ensuring accuracy and timeliness.
- Maintained cleanliness and organization of bar area, restocking supplies as needed.
- Collaborated with bartenders to ensure smooth operations during busy shifts.
- Adhered to alcohol serving regulations and policies to promote responsible drinking practices.
- Developed strong relationships with regular customers by remembering their preferences and anticipating their needs.
- Resolved customer complaints or issues promptly and effectively, ensuring high levels of satisfaction.
- Utilized excellent communication skills when interacting with diverse clientele from various backgrounds.
- Demonstrated ability to handle difficult situations calmly such as dealing with intoxicated patrons or resolving conflicts between guests.
- Maintained a professional appearance and demeanor at all times representing the establishment in a positive light.
COCKTAIL SERVER, CUSTOMER SERVICE
Beau Rivage Casino
04.2005 - 12.2009
- Provided attentive service to enhance guest satisfaction, boosting repeat visits.
- Managed high-volume orders efficiently, improving table turnover rates.
- Collaborated with team to ensure seamless service, enhancing overall guest experience.
- Resolved customer issues promptly, maintaining a positive atmosphere.
- Utilized product knowledge to upsell, increasing beverage sales.
- Provided exceptional customer service as a Cocktail Server at Beau Rivage Casino, ensuring guest satisfaction and enhancing overall dining experience.
- Consistently met and exceeded sales targets, contributing to increased revenue and customer loyalty in the fast-paced casino environment.
- Maintained accurate order records and efficiently managed cash transactions, ensuring seamless service delivery and financial accountability.
- Worked closely with kitchen and bar staff to streamline service processes, reducing wait times and improving overall guest satisfaction.
- Introduced creative drink recommendations, enhancing guest experience and driving sales of premium beverages in the competitive casino setting.
- Optimized beverage service workflow, reducing wait times and boosting customer satisfaction scores in high-volume casino environment.
Receptionist
Pat Peck Honda
02.2008 - 09.2009
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Developed and maintained filing systems for patient records, enhancing data retrieval efficiency.
- Trained new reception staff on procedures, promoting consistency and adherence to protocols.
Assistant
EFI SOLUTIONS
08.2004 - 08.2005
Cashier
McAllisters Deli
02.2002 - 07.2005
- Maintained high standards of cleanliness and organization in the front-of-house area.
- Assisted customers with menu selections, providing knowledgeable recommendations to enhance their dining experience.
- Trained new staff on cash register operation and customer service protocols for seamless integration into the team.
- Monitored inventory levels, facilitating timely reordering of supplies to meet demand without disruption.
- Resolved customer inquiries and complaints promptly, fostering a positive dining atmosphere and enhancing satisfaction.
- Implemented improved workflow processes at checkout to reduce wait times during peak hours effectively.
- Collaborated with management to streamline daily operations, contributing to overall efficiency in service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Cosmetology
Day Spa
Ocean Springs, MS12.2013
Skills
- Effective multitask
- Patience and empathy
- Phone netiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
- Cleanliness maintenance
- Payment processing
- Hospitality service expertise
- Complaint handling
- Guest complaint resolution
- Table bussing
- Efficient collaboration
- Safe food handling
- Special requests handling
- Food running
- Guest relations
- Seating arrangements
- Service prioritization
- Guest seating
- High volume dining
- Upselling
- Dining area maintenance
- Server support
- Menu memorization
- Performance improvement
- Reservation management
- Table assignment
- Reservation coordination
- Beverage preparation
- Restaurant operations
- Reservations management
- Dining room management
- Item promotion
- Front-of-house display creation
- Group reservations management
- Ordering procedures
- Food production
- Menu presentation
- Event planning
- Impression management
- Bill computation
- Food station setup
- Bar terminology
- Wine pairings
- Food safety
- Table setting
- Dining customer service
- Hospitality and accommodation
- Calm demeanor
- Positive and professional
- Price memorization
- Effective customer upselling
- Seating coordination
- Dining crew workflow optimization
- Table setting arrangements
- Promotional awareness
- Buffet setup and takedown
- Takeout order processing
- Check payment processing
- Dining room oversight
- Point of sale systems
- Strong interpersonal skills
- Multitasking
- Warm and friendly
- Attention to detail
- Flexible and adaptable
- Team player
- Reliable and trustworthy
- Active listening and communication
- Teamwork and collaboration
- Cultural awareness
- Active listening
- Guest greeting and seating
- Customer-oriented
- Relationship building
- Multitasking Abilities
- Conflict and complaint resolution
- Staff training
- Hospitality best practices
- Workflow coordination
- Table preparation
- Organizational skills
Affiliations
Tyler Cox also added recommendation to my resume ! He is the local Ocean Sorings Court Prosecutor!!!
He’s a great guy and mentor.
Websites
Accomplishments
December 2023 I was called in by the owner . He wanted me to come in to work a 20 top for breakfast . I said ok !
By the end of the meal when it was time to cash out . One of the gentleman handed me $3000 dollars !!! I was in complete shock. They praised me for the good job I did that morning . They constantly see going above and beyond each and every time they are there !!! It was one of the best days ever! I split that money with hostess that day…
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by introducing Software for Type tasks.
Personal Information
Timeline
Sales Agent ( Temporary)
Globe Life
01.2025 - 04.2025
COCKTAIL SERVER
Scarlet Pearl Casino
11.2022 - 11.2024
HOSTESS/SERVER/SHIFT MANAGER
Phoenicia Gourmet
12.2018 - Current
COCKTAIL SERVER
IP Casino
01.2010 - 02.2012
Receptionist
Pat Peck Honda
02.2008 - 09.2009
COCKTAIL SERVER, CUSTOMER SERVICE
Beau Rivage Casino
04.2005 - 12.2009
Assistant
EFI SOLUTIONS
08.2004 - 08.2005
Cashier
McAllisters Deli
02.2002 - 07.2005
Cosmetology
Day Spa