Michaela Gatlin
Ocean Springs,MS
Summary
Dynamic Shift Manager at Masker Family McDonald’s, recognized for enhancing team performance through effective training and mentoring. Expert in cash handling and customer service, I resolved escalated issues while ensuring safety compliance, significantly reducing workplace incidents. Committed to fostering a motivated workforce and delivering exceptional service in high-pressure environments. Applied with this, my high school background also shows great leadership and knowledge. With 4 years of JROTC and a great academic standing.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Masker Family McDonald’s
06.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Education
High School Diploma -
Saint Martin High School
11300 Yellow Jacket Blvd Ocean Springs, MS 39564 U05.2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Documentation and reporting
- Inventory controls
- Shift leadership
- Reporting and documenting
- Customer service
- Staff supervision
- Production management
- Inventory assessment
- Worker training
Accomplishments
- Achieved increase in production times by setting and hitting goal production times with accuracy and efficiency.
Certification
- MIT Training - About 6 months
- ServeSaf Certified License - Since November of 2024
Timeline
Shift Manager
Masker Family McDonald’s
06.2023 - Current
High School Diploma -
Saint Martin High School
Mississippi Scholar
Throughout my four years of high school, I completed all of my required courses with all A's, completed extra Dual-enrollment courses(at least 5), maintained a 4.0 GPA, met the ACT requirements and Workkeys, and completed over 100 hours of community service.
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