Ta'Majah Stivender
Hamilton
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin
06.2021 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Crew Member
Chic-Fil-A
06.2022 - 11.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Member/Hostess
Skatetown USA
08.2019 - 03.2020
- Worked front counter, kitchen area and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Fairfield High School
Fairfield, OH05.2023
No Degree - Histologic Technology
Indiana University East
Richmond, IN05.2027
Skills
- Complaint Resolution
- Shift Paperwork Completion
- Assigning Work
- Client Service
- Staff Training
- Team Motivation
- Enter Orders
- Table Setting Arrangements
- Drink Orders and Service
- To-Go Order Preparation
- Workflow Coordination
- Greeting and Escorting Guests
Timeline
Crew Member
Chic-Fil-A
06.2022 - 11.2022
Shift Leader
Dunkin
06.2021 - 08.2023
Crew Member/Hostess
Skatetown USA
08.2019 - 03.2020
High School Diploma -
Fairfield High School
No Degree - Histologic Technology
Indiana University East
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