Rosalinda Cortez
Panda Express
Spring Branch,TX
9
years of professional experience
Results-oriented leader with expertise in operations management and team collaboration. Skilled in conflict resolution, time management, and effective communication, driving team performance and supporting strategic planning and process improvement. Committed to fostering a culture of accountability and ensuring a smooth workflow.
Work History
Shift Leader
1 Year 2 Months- Led team in daily operations, ensuring effective workflow and customer satisfaction.
- Implemented quality assurance measures to enhance food safety compliance and service speed.
- Trained and mentored new staff on operational procedures and customer service standards.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Resolved customer complaints promptly, enhancing overall guest experience.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
FOH Manager/Assistant to the GM
5 Years- Resolved problems or concerns, achieving satisfaction among all parties involved.
- Handled customer complaints and feedback, ensuring issues were resolved promptly.
- Resolved problems or concerns to satisfaction of involved parties.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
- Resolved customer complaints by actively listening and providing appropriate solutions. and feedback, ensuring issues were resolved promptly.
- Coached and developed team members to support employee growth and development.
- Coached and developed team members, fostering growth and enhancing team capabilities.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Monitored employee performance to ensure compliance with company standards.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Coordinated with back of house management to ensure seamless service delivery.
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2 Years 8 Months- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma
Skills
Floor management
Customer complaint resolution
Upselling techniques
Floor operations management
Team leadership
Inventory management
Sales optimization
Complaint resolution
Problem-solving
Customer Experience
Education and Training
other
Timeline
Shift Leader
Panda Express
06.2025 - CurrentRead More
FOH Manager/Assistant to the GM
Native Grill and Wings
03.2020 - 03.2025Read More
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Amazon
05.2017 - 01.2020Read More
Luther Burbank High School
High School Diploma
Read More