Nicole Parker

Shift Manager

McDonald's

02.2020 - 02.2025

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Enhanced team cohesion by educating new employees on organizational protocols and duties.
Developed onboarding strategies to accelerate skill acquisition for new employees.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Kept employees operating productively and working on task to meet business and customer needs.
Promoted a positive work environment through open communication and constructive feedback.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Supervised employees and oversaw quality compliance with company standards for food and services.
Coached crew members to optimize performance and motivate toward more efficient work.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Excelled in every store position and regularly backed up front-line staff.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Tracked receipts, employee hours, and inventory movements.
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Improved employee morale with regular feedback sessions, fostering positive work environment.
Optimized shift operations to meet and exceed sales targets without compromising on service quality.