Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Webb

Reno

Summary

Dynamic Guest Experience Lead at McDonald’s with a proven track record in enhancing digital engagement and driving successful online transactions. Skilled in customer behavior analysis and communication, I effectively trained teams to elevate brand representation and boost upselling efforts, contributing to improved promotional strategies and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Guest Experience Lead

McDonald’s
03.2024 - 08.2025
  • Improved digital engagement by assisting customers with navigating the website and placing online orders, increasing successful online transactions by 75%.
  • Identified customer behavior trends and communicated insights to management to enhance promotional strategies.
  • Performed quality assurance evaluations to ensure consistent brand messaging and service standards.

Shift Leader

The Bagel Nook
10.2022 - 02.2024
  • Trained new hires on company communication standards, improving the consistency of brand voice and guest interaction.
  • Oversaw cash-handling processes and tracked daily sales performance to support store-level marketing goals.
  • Collaborated with the team to promote featured items and seasonal specials, driving upsell conversions.

Education

No Degree - Business Management And Marketing

University of Nevada, Reno
Reno
05-2029

High School Diploma -

Palo Verde High School
Las Vegas, NV
05-2025

Skills

    Social media management
    Customer behavior analysis
    Sales & upselling
    Event coordination
    Communication & brand representation

Timeline

Guest Experience Lead

McDonald’s
03.2024 - 08.2025

Shift Leader

The Bagel Nook
10.2022 - 02.2024

No Degree - Business Management And Marketing

University of Nevada, Reno

High School Diploma -

Palo Verde High School