Angela Matthews
Fort Walton Beach,FL
Summary
Motivated Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Several years of jack of all trades experience and built relationships with tourists and local citizens of a shared community drawing back in consistent happy customers. A list of acquired skills are as follows:
- Experience in creating spreadsheets through Microsoft Excell, and knowledge of a variety of computer software including those with classified information with access approved by the Department of Defense.
- Type 70 words per minute
- Executive decision making capabilities
- Detail oriented
- Several years working in a fast paced environment
- Three years of retail management
- Six years of sales experience
- Tech savvy
- Reliable, responsible, and quick to master new concepts and skills.
- Capable of executing processes in a fast, efficient, timely manner.
Overview
13
13
years of professional experience
Work History
Warehouse Receiving Clerk
Resilience Test and Technology
Eglin AFB, FL
10.2023 - Current
- Received incoming shipments and verified contents against packing slips.
- Maintained records of received goods and rejected unsatisfactory items.
- Unloaded trucks and placed materials in designated warehouse storage areas.
- Inspected products for damages or defects and created reports in correspondence to issues.
- Checked for discrepancies between physical count and computer-generated reports.
- Ensured proper labeling of all items before placing them in their respective locations.
- Operated a forklift to transport heavy items throughout the facility safely.
- Resolved issues related to incorrect deliveries or customer complaints promptly.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Managed communication with vendors regarding orders, delivery times.
- Maintained a clean work environment by disposing waste properly.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Delivered the flight plan, mail, classified documents, and supplies to Eglin AFB sites through daily courrier runs.
Security/ Guided Weapons Evaluation Facility /
Resilience Test and Technology
Eglin AFB, FL
10.2022 - 10.2023
- Checked security clearances for all personnel prior to entering a secured classified facility.
- Provided organized lists for controlled visits for the team prior to date upon request.
- Provided assistance with technical security guidance pertaining to the construction of classified storage vaults, secure,
rooms, and classified conference rooms. - Security checks performed daily to ensure all labs with the building were secured.
- Signed and accounted for all shipments and coordinated with procurement shipments inbound and outbound.
- Reported all security violations to Supervision.
- Corresponded with personnel and staff on upcoming tours of the facility by checking security clearances of guests.
- Escorted non-security cleared personnel to assist with maintenance work.
- Organized and directed calls for all personnel at the front desk.
- Performed security checks by keeping watch on cameras for suspected activity.
- Maintained Air Force documents.
Special Operations Logistics Readiness
United States Air Force Reserve
Crestview, FL
06.2017 - 09.2022
- Secret Clearance
- Thorough knowledge of the Defense Logistics Agency's Enterprise System, FEDLOG, and Asset management system.
- Prepare turn-in documents
- Issue parts, process orders, and create shipments
- Prepare condition code tag and labels
- Over two years of experience of Supply experience
- Deployed to Al Udeid, Qatar served as an Armory representative from 6 July 2019 - 4 February 2020 during Operation Inherent Resolve.
Front Desk Agent
The Island Resort
Fort Walton Beach, FL
06.2021 - 06.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Leveraged software to confirm reservations and address guest needs.
- Facilitated successful front desk operations for high-volume hotel.
- Stayed current on local attractions and special events to help guests with entertainment options.
Reservation Agent
My Vacation Haven
Miramar Beach, FL
02.2021 - 06.2021
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Collaborated with housekeeping and maintenance staff to address and mitigate issues.
- Received all incoming calls and coordinated with management staff to fulfill requests and resolve issues.
- Managed customer complaints and rectified issues to complete satisfaction.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Fort Walton Beach Hospital
Sodexo USA
Fort Walton Beach, FL
12.2020 - 02.2021
- Helped patients with special needs eat meals with kindness and patience.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
- Researched and identified ingredients and nutritional components of foods, diets and menu choices.
- Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
Front Desk Supervisor & Realtor Assistant
Sugar Sands Realty
Orange Beach, AL
05.2011 - 04.2019
- Inventory/Deep clean scheduling
- Greeting guests promptly and responded to questions with knowledgeable service.
- Reserved condos for their stay at the beautiful white sandy beaches and established work orders per guest requests needed.
- Company photographer. Responsible for uploading photos to a software for guest access.
- App manager allowing guests to view local restaurants and things to do in the area including upcoming events.
- On call rotation weekly answering emergency calls after hours and following through procedures to ensure guests needs are met quickly and efficiently.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Store Manager
Surf Style Retail Management
Gulf Shores, AL
02.2011 - 07.2014
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Prevented store losses using awareness, attention to detail and integrity.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 30%.
- Processed merchandise returns and exchanges.
- accounting responsibility
Education
Certificate Of Completion - Material Management
USAF Special Operations Logistics Readiness
2017
BMT
Basic Military Training
2017
Skills
- High Level of Integrity
- Employee scheduling
- Cash handling accuracy
- Store planning and design
- Organized
- Time management
- Detail-oriented
- Excellent multi-tasker
- Strong communication skills
- Flexible schedule
- Personnel training and development
- Strong lead development skills
- Goal-oriented
- Effective team leader
- Confidential Security Clearance
- Supply and logistics planning
- Incident Reporting
- Emergency response
- Front desk Reservations
- Front desk management
Affiliations
- PT leader in "fit to fight" a program that keeps reserve Airman in shape and maintain readiness for deployments
- Member of the 919 Special Operations Wing; USAFR
- USO Volunteer
Timeline
Warehouse Receiving Clerk
Resilience Test and Technology
10.2023 - Current
Security/ Guided Weapons Evaluation Facility /
Resilience Test and Technology
10.2022 - 10.2023
Front Desk Agent
The Island Resort
06.2021 - 06.2022
Reservation Agent
My Vacation Haven
02.2021 - 06.2021
Fort Walton Beach Hospital
Sodexo USA
12.2020 - 02.2021
Special Operations Logistics Readiness
United States Air Force Reserve
06.2017 - 09.2022
Front Desk Supervisor & Realtor Assistant
Sugar Sands Realty
05.2011 - 04.2019
Store Manager
Surf Style Retail Management
02.2011 - 07.2014
Certificate Of Completion - Material Management
USAF Special Operations Logistics Readiness
BMT
Basic Military Training
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