Angela Maynard
Arlington,TX
Summary
Dynamic financial professional with extensive experience at Mr. Cooper Mortgage, excelling in reconciliation management and process improvement. Proven track record in coaching teams to enhance performance and reduce errors. Adept at data analysis and account oversight, driving accurate reporting and timely resolutions to complex financial challenges.
Overview
19
19
years of professional experience
Work History
Manager- Investor Accounting
Mr. Cooper Mortgage
Dallas, Texas
03.2024 - Current
- Review reconciliations for formatting, consistency, aged items, balance roll forward, and large transactions before external submission.
- Ensure accurate and timely delivery of monthly reconciliations while resolving aging items per contractual SLA.
- Developed and managed staff across onshore and offshore locations to enhance performance.
- Coordinated with business units to identify and resolve recurring process issues.
- Perform other duties as needed per department needs.
Principal Investor Services Analyst
Mr. Cooper
Dallas, Texas
03.2020 - 03.2024
- Responsible for overseeing and managing 96-million-dollar accounts as well as everyday processes and people.
- Reduce errors and rework through continued updating and creation of procedures and job aides.
- Managed system setup for new analysts and trained analysts on new processes and procedures.
- Ensure accurate reporting to Investors such as USAA, Ginnie Mae, Fannie Mae, and FHA.
- Manage and oversee the largest account worth over 1 billion for our firm that houses all the company's mortgage payments.
Sr. Financial Analyst
Mr. Cooper
Dallas, Texas
03.2016 - 03.2020
- Responsible for managing the daily loan origination process between Nationstar Mortgage and multiple lenders of warehouse lines of credit.
- Ensured accurate and timely funding of loans through coordination with warehouse lenders.
- Reduced errors with tracking of loan collateral by providing accurate loan data tapes to lenders.
- Maintained accurate reporting on loan system to minimize reporting discrepancy.
- Effectively managed loan balances between lenders and investors through the transfer of loan collateral.
Sr. Lead Operations Analyst
JPMorgan Chase Bank
Dallas, Texas
12.2012 - 03.2016
- Acts as a liaison between the management and other lines of businesses to identify processes and procedural gaps in the reconciliation, foreclosure, and the loss mitigation departments.
- Reduce unrecoverable expenses by ensuring analysts perform accurate reconciliations of loans where more than $5K has been billed to Chase through the loss mitigation process.
- Collaborate with Finance to determine the root cause of losses and develop solutions to mitigate future losses.
- Helped develop Quality Control and auditing process for Default and credit balance loans.
- Increase team productivity through daily operational reporting and effective loan allocation to analysts.
- Reduce errors and rework through continued updating and creation of procedures and job aides.
- Managed system setup for new analysts and trained analysts on new processes and procedures.
- Performed Financial analysis on loan losses to determine P&L impact to the bank.
Sr. Underwriter
JPMorgan Chase Bank
Dallas, Texas
11.2009 - 12.2012
- Responsible for analyzing, reviewing, and approving loan packets for new or renewed mortgages, including default and imminent default loans.
- Analyze credit reports, financial statements, appraisals, and title reports to ensure loan packages meet funding and underwriting guidelines.
- Minimized underwriting errors through knowledge of FHA, Fannie Mae, and Government funding guidelines.
- Verified all documentation in AS400, I-Vault and Lender-Live and performed necessary calculations.
- Responsible for exception underwriting/credit analysis for residential and investment property loans.
- Calculated income, analyzed tax returns, evaluated credit worthiness, estimated closing costs, and evaluated asset and liability verifications.
Economic Self-Sufficiency Specialist
Department of Children and Families
Miami, Florida
08.2006 - 10.2009
- Reviewed case file to determine the amount of government assistance to provide to under-privileged families.
- Analyzed financial documents such as paystubs, bank statements, and tax returns to determine eligibility for government funding.
- Analyzed departmental budgets to determine available assistance to families.
- Maintained a caseload of more than one hundred and fifty cases a month.
- Employed expertise in case analysis and interview skills to determine a family’s necessary assistance.
- Ability to work in high pressure situations and absorb team member’s caseloads when required.
- Audited employee’s cases to determine if program guidelines were properly followed.
- Ability to work on multiple projects at a time through organizational and time management skills.
Credit Analyst
American Express
Miami, FL
03.2007 - 03.2009
- Analyzed client’s accounts to determine credit limit.
- Minimized company risk by securing financial resources from card members on their credit accounts.
- Directly contacted clients on behalf of the company.
- Became as asset to the department by quickly learning numerous job functions throughout the team.
- Proven ability to provide extraordinary client service while meeting monthly collections goals.
Education
Master of Management - Phoenix, AZ
University of Phoenix
Phoenix, AZ09-2012
BBA - Business Management
Savannah State University
Savannah, GA05-2006
Administrative Management
United States Army
07-2000
Skills
- Reconciliation management
- Coaching and mentoring
- Financial management
- Verbal and written communication
- Process improvement
- Data analysis
- Account oversight
- Staff management
- SQL Management Suite
- Proficient in Microsoft Excel
Affiliations
- Zeta Phi Beta, Sorority, Inc.
Timeline
Manager- Investor Accounting
Mr. Cooper Mortgage
03.2024 - Current
Principal Investor Services Analyst
Mr. Cooper
03.2020 - 03.2024
Sr. Financial Analyst
Mr. Cooper
03.2016 - 03.2020
Sr. Lead Operations Analyst
JPMorgan Chase Bank
12.2012 - 03.2016
Sr. Underwriter
JPMorgan Chase Bank
11.2009 - 12.2012
Credit Analyst
American Express
03.2007 - 03.2009
Economic Self-Sufficiency Specialist
Department of Children and Families
08.2006 - 10.2009
Master of Management - Phoenix, AZ
University of Phoenix
BBA - Business Management
Savannah State University
Administrative Management
United States Army