Detail-oriented installer with expertise in customer satisfaction and equipment installation. Proven track record in streamlining processes and providing exceptional training, ensuring optimal software performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Installer- Training & Implementation
PioneerRx Pharmacy Software
Shreveport, LA
06.2022 - Current
Installed and configured PioneerRx software for pharmacy operations, ensuring optimal performance and user satisfaction.
Collaborated with pharmacy staff to troubleshoot system issues, providing timely support and solutions.
Conducted training sessions for new users on software functionalities and best practices, enhancing team efficiency.
Developed installation procedures that streamlined setup processes for new clients, reducing downtime significantly.
Laid out materials and system components to prepare for installation.
Installed complete systems at new residential and business construction sites.
Enhanced customer satisfaction by providing timely and accurate installations.
Collaborated with team members to ensure smooth workflow and successful project completion.
Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Worked with diverse types of weather and ground conditions.
Account Manager
PioneerRx Pharmacy Software
Shreveport, LA
11.2016 - Current
Developed and maintained strong client relationships to drive satisfaction and retention.
Collaborated with cross-functional teams to implement software solutions tailored to client needs.
Analyzed customer feedback to identify opportunities for product enhancements and service improvements.
Led training sessions for clients on software functionalities, ensuring effective utilization of tools.
Education
No Degree - Nursing
Southern University At Shreveport
Shreveport, LA
Skills
Attention to detail
Time management
Positive attitude
Power tool operation
Customer satisfaction
Customer service
Equipment installation
Hardware installation
Professional appearance
Accomplishments
Supervised team of 5 staff members.
Achieved success installs through effectively helping with installation.
Certification
Licensed Pharmacy Technician - From 1996 until present
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation
Software Training facilitator/Support and Implementation manager at Union Systems Global LtdSoftware Training facilitator/Support and Implementation manager at Union Systems Global Ltd
Software Training facilitator/Support and Implementation manager at Union Systems Global LtdSoftware Training facilitator/Support and Implementation manager at Union Systems Global Ltd