Angela M Benitez BSN, RN
Chino,CA
Summary
Highly skilled Registered Nurse Clinical Manager with background in Professional Development and RN Case Management with knowledge in coordinating and overseeing clinical operations within hospice care. Passion driven, hardworking, and devoted to the highest standards of patient care. Skilled in patient care coordination, staff development, and healthcare compliance. Excel in communication, leadership, and problem-solving to enhance team performance and patient outcomes.
Overview
6
6
years of professional experience
Work History
Registered Nurse Clinical Manager
Healing Care Hospice
Downey, CA
03.2024 - Current
- Developed policies and procedures for nursing staff to ensure compliance with regulatory standards.
- Lead biweekly interdisciplinary team meetings with physicians, social workers., spiritual counselor, bereavement coordinator, team coordinator, and qapi to discuss treatment plans for patients.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Provided guidance, mentorship, and coaching to nursing staff members to improve their skillset.
- Collaborated with physicians and other healthcare professionals to coordinate patient care plans.
- Monitored quality assurance patient centered caand implemented changes as necessary.
- Evaluated staffing needs based on patient census, acuity levels, and skill mix requirements.
- Managed the day-to-day operations of 40-60 patients.
- Maintained accurate records of patient progress notes, lab results, medications administered.
- Facilitated monthly meetings with nursing staff to discuss issues related to patient care delivery.
- Implemented evidence-based practices into clinical processes for improved outcomes.
- Developed strategies for efficient utilization of resources while ensuring high quality of care.
- Participated in budget planning activities for the department's fiscal year.
- Reviewed incident reports from nurses regarding any incidents or accidents that occurred during their shift.
- Assisted in interviewing and hiring new nurses for the department.
- Ensured that all safety protocols were followed according to hospice policy and philosophy.
- Served as a liaison between families, nursing staff, departments in the hospital.
- Supervised clinical staff during emergency situations or when providing critical care services.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Discharge planning, extended prognosis, LCD, ABN, NONCI, NOMNC.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care.
Professional Development Manager
Healing Care Hospice
Downey, CA
07.2023 - 07.2024
- Developed and implemented professional development plans for staff members.
- Conducted training sessions to increase organizational effectiveness.
- Researched best practices in the field of professional development.
- Facilitated in-services with employees and in-services at B&C, AL, SNF, and information sessions.
- Provided guidance and mentorship to new hires.
- Coordinated with external vendors for specific courses or workshops needed by staff.
- Analyzed feedback from patients' families survey, Deyta Healthcare First.
- Development of Palliative Care Program
- Individual training.
- Ensured compliance with applicable laws when designing and delivering training programs.
- Supervisory visits with staff and POC meeting
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Created instructional materials, such as handouts and manuals, for training programs for staff and in-services.
- Collaborated with department heads to identify areas needing improvement in terms of professional development.
- Mentored team members to succeed and advance within department and company.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Assisted with onboarding new employees by conducting orientation and HR compliance.
- Triage NOC shift
- Competencies for new hires and annual.
Registered Nurse Case Manager
Healing Care Hospice
Downey, CA
02.2019 - 07.2023
- Provided direct patient care and management of acute medical issues in a timely manner.
- Assessed, planned, implemented and evaluated individualized nursing care plans for each patient.
- Developed relationships with patients to ensure they received the highest quality of care.
- Collaborated with physicians, social workers and other healthcare professionals to coordinate care for patients.
- Conducted home visits to assess the physical and mental condition of assigned patients.
- Monitored patient progress through regular follow-up appointments and assessments.
- Created detailed documentation of patient health history including lab results, treatments and medications prescribed.
- Maintained accurate records of all patient interactions according to established protocols.
- Participated in team meetings to discuss treatment options for complex cases.
- Facilitated referrals for specialized services.
- Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
- Analyzed test results and communicated findings to physicians in order to develop effective treatment plans.
- Implemented interventions based on evidence-based practice guidelines while working collaboratively with interdisciplinary teams.
- Promoted continuity of care by advocating for patients within the healthcare system.
- Acted as an advocate for patient rights during hospital stays or other clinical encounters.
- Utilized critical thinking skills when assessing new information or changes in a patient's condition.
- Managed caseloads involving multiple chronic illnesses across various settings such as B&C, SNF, long-term care facilities, ALF, or patients' homes.
- Identified potential risks related to medication use or inadequate follow up care after discharge from the hospital.
- Developed patient care plans, overall patient health assessments and evaluations.
- Actively participated in family and patient planning processes.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Collaborated with physicians during medical rounds, updated treatment plans and provided plan of care to patients and families.
- Administered medications and treatment plans in accordance with physician orders.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Incorporated appropriate nursing methods to create individualized care plans.
- Admissions for new patients.
- Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- IDG and POC meetings.
- Coordinated with pharmacy, suppliers, lab specialty, and DME.
- PIV lines start and discontinue, PICC line, wound treatment, foley cath/suprapubic, reporting labs, Gtube/feeding, and COC, education disease process, death visits, patient-centered care, input orders, and executing them all nursing scope of practice.
Education
Bachelor of Science - Nursing Science
West Coast University
Ontario, CA08-2018
Public Heath
Cal State Los Angeles
Los Angeles, CA01-2016
Mt San Antonio College
Walnut, CA01-2014
Skills
- Patient Assessment
- Process evaluation
- Disease management
- Staff Training
- Documentation
- Nursing skills scope of practice
- Vitals monitoring
- Infection Control
- Case Management
- Patient Examination
- Chronic Disease Management
- Patient Care Assessment
- Decision-Making
- Prescription Drug Recommendations
- Body mechanics knowledge
- Certified in CPR/AED
- Creative Problem Solving
- Collecting vitals
- Microsoft Office
- IV drug therapy management
- Diabetes management
- Catheter monitoring
- Critical Thinking
- Patient Care Oversight
- Strong Clinical Judgment
- Testing and Diagnostics
- BLS CPR AED
- Patient and family advocacy
- Diagnostic Test Ordering
- ICD-10
- Triage NOC Shift
- Compassionate and Caring
Languages
English
Professional
Spanish
Professional
Timeline
Registered Nurse Clinical Manager
Healing Care Hospice
03.2024 - Current
Professional Development Manager
Healing Care Hospice
07.2023 - 07.2024
Registered Nurse Case Manager
Healing Care Hospice
02.2019 - 07.2023
Bachelor of Science - Nursing Science
West Coast University
Public Heath
Cal State Los Angeles
Mt San Antonio College
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