ANGELA MCCALL
North Richland Hills,TX
Summary
Bachelor's-degreed registered nurse with 17 years of experience, including 3 years as nursing supervisor, ready to excel in a leadership role with focus on results-driven performance. Highly organized and knowledgeable, with excellent communication skills. Strong desire to assist in improving the well-being of patients as well as staff through my position. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor of Nursing Services, Infusion
Texas Oncology
08.2022 - Current
- Oversaw daily operations of three infusion departments, including staffing and coordination with patient scheduling, ensuring smooth workflow and timely completion of tasks.
- Established effective communication channels between nursing staff and other departments, improving overall clinic functionality.
- Facilitated initiation and implementation of the iQueue system for patient scheduling, including gathering data in order to ensure adequate staffing levels without compromising on quality of care or employee wellbeing.
- Promoted a culture of safety by enforcing additional PPE requirements in the infusion rooms and addressing potential hazards proactively.
- Collected data on acuity levels and volumes in the Bedford infusion room in order to successfully advocate for additional staff and maintain high levels of safe patient care.
- Evaluated performance metrics of 23 direct reports quarterly, identifying areas for improvement and implementing targeted interventions accordingly.
- Implemented the use of a triage nurse role in the Grapevine infusion room in order to streamline workflows and inter-office communication.
- Built and maintained positive working relationships with physicians and staff to support seamless clinic operations.
- Managed clinical staffing schedules, ensuring adequate coverage for all roles while minimizing overtime costs and allowing staff earned time off.
- Speaker at Texas Oncology's Resident Nurse program bi-annually.
- Assisted in reconciling TES holds and missing charges, as well as billing denials in order to maintain financial responsibility.
- Served as a liaison between administration, providers, and nursing team for seamless communication and coordination of care efforts.
Infusion/ Clinic Nurse
Texas Oncology
06.2016 - 08.2022
- Staff nurse responsible for floating to infusion, radiation, and medical oncology areas as needed
- Triage-type phone calls, infusion of chemotherapy and biotherapy agents as well as IV hydration, working closely with physicians.
- Frequent assessment of patients for any adverse drug reactions, education
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Clinic nurse for Dr. Ana Rojas, daily tasks including extremely high-volume clinic, patient and family communication & education, triage phone calls, coordinating referrals, assisting the doctor with any needs.
- Provided emotional support to patients and families during difficult medical situations or diagnoses, demonstrating empathy and compassion throughout the process.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and industry trends.
Charge Nurse, Staff Nurse
Baylor Scott & White Hospital
06.2007 - 05.2016
- February 2011- May 2016: primary day shift charge nurse on the Oncology Unit, caring for predominantly oncology and hematology patients, as well as med-surg, telemetry, hospice and PCU- level patients.
- Supervised 5 RNs and 2 patient techs per shift, providing resources, directing daily duties, coordinating staffing and bed assignments
- Knowledge of productivity and patient acuity
- Daily direct patient care as well as direct interaction, communication with and assistance to physicians
- Accurate and thorough assessment and documentation
- Orientation and mentoring of students, graduate RNs and newly hired nurses
- June 2007-January 2011: Staff and charge nurse on Med-Surg/ Ortho unit
- Similar daily duties, also including orthopedic post-operative care as well as therapy while inpatient
- Supervising of 6 RNs and 4 patient techs, staffing, assignments, knowledge of productivity and patient acuity
- Consistently worked with highest ethical standards, independent decision-making, discipline and team-orientation
Education
Bachelor of Science - Nursing
University of Texas At Arlington
Arlington, Texas05.2007
Skills
- Attention to detail and organization
- Process analysis and improvement
- Verbal and written communication
- Safety and quality protocols
- Financial management
- Multitasking abilities
- Time management
- Customer service, both internal and external
- Goal oriented
- Team Leadership and staff management
- Mentoring and training
Certification
- Texas Board of Nursing License, Active, 08/26
- Basic Life Support Certification, Active, 2026
- Chemotherapy and Biotherapy Certification, Active
- Oncology Nursing Society, Active Member
- Oncology Certified Nurse, 2017- current
Timeline
Supervisor of Nursing Services, Infusion
Texas Oncology
08.2022 - Current
Infusion/ Clinic Nurse
Texas Oncology
06.2016 - 08.2022
Charge Nurse, Staff Nurse
Baylor Scott & White Hospital
06.2007 - 05.2016
Bachelor of Science - Nursing
University of Texas At Arlington
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