Strategic Social Services Director with expertise in long-term care, Medicaid coordination, and digital marketing. Led person-centered care initiatives and enhanced community engagement through effective online content, website management, and event promotion.
Work History
Social Services Director and Administrative Assistant | Social Media & Website Manager
3 Years 7 Months
Sunrise Terrace Nursing & Rehab | 01.2023 - Current
Directed admissions, discharges, care planning, resident advocacy, and Medicaid application coordination to ensure seamless resident transitions and compliance.
Managed facility website, ensuring timely and accurate content updates to enhance accessibility and engagement.
Support quality improvement initiatives and community outreach efforts.
Manage the facility website and ensure timely, accurate content updates.
Develop and manage Facebook and social media content to increase community engagement and showcase person-centered care.
Supported quality improvement initiatives and community outreach efforts to strengthen community relationships and improve service delivery.
Work Steps Technician/Front Office
1 Year 1 Month
Rock Valley Physical Therapy | 06.2022 - 07.2023
Assisted in patient assessment and treatment planning to ensure individualized care.
Maintained equipment and supplies to support efficient therapy sessions.
Monitored patient progress, documenting outcomes for review by clinical staff.
Educated patients on therapeutic exercises and home care protocols for optimal recovery.
Patient Service Associate / Certified Nursing Assistant
11 Years 2 Months
Great River Medical Center | 04.2010 - 06.2021
Managed administrative functions for ICU and CCU, enhancing operational efficiency. Directed patient care initiatives as a CNA in a long-term care setting, contributing to improved patient outcomes.
Oversaw unit clerical operations for ICU and CCU, ensuring seamless communication and documentation. Led patient support efforts in a long-term care center, fostering a collaborative care environment.
Education
B.B.A. - Business Administration & Marketing
Mount Mercy University | Cedar Rapids | 01-2023
Skills
Medicaid Coordination
Web administration
Medicaid management
Patient Intake Management
Social Media Management
Team coordination
Website Management
Marketing
Canva
Community Outreach
Customer Service
Timeline
Social Services Director and Administrative Assistant | Social Media & Website Manager
Sunrise Terrace Nursing & Rehab
01.2023 - CurrentRead More
Work Steps Technician/Front Office
Rock Valley Physical Therapy
06.2022 - 07.2023Read More
Patient Service Associate / Certified Nursing Assistant