ANGELA McCLOSKEY
GALENA,OHIO
Summary
Healthcare management professional with extensive leadership experience in fast-paced, high-acuity environments. Proven record of delivering measurable results across hospital and health systems. Transformational leadership approach that improves staff motivation, morale, and performance through targeted enablement.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Training Coordinator/Training Project Manager
IMPACT ADVISORS
Detroit, MI
02.2026 - Current
- Led the Manager Validation process in partnership with the Users and Security Team utilizing the Access and Training Assignment Tool.
- Coordinated training schedules for 25,000 providers and end users across two waves, ensuring timely and efficient training delivery.
- Maintained learning management system records to ensure compliance with the No Training No Access policy.
- Coordinated test-out efforts for providers and nurses.
- Assisted with go-live support.
Training Project Manager
IMPACT ADVISORS
Lansing, MI
03.2025 - 05.2026
- Acted as Training Project Manager for Henry Ford's Epic implementation at Michigan State University.
- Coordinated scheduling for 1000 providers and end users, facilitating effective training sessions.
- Conducted organizational assessments to determine needs for implementation (Role & Security Template Analysis, Training Calculators, Training Space Assessments, Provider Personalization Lab Needs).
- Collaborated with Henry Ford Leadership Team to create a credentialing program for MSU trainers, enhancing training quality.
- Partnered with the Henry Ford Security team to ensure that all end users completed the appropriate training and had the appropriate access at go-live.
- Created/delivered presentations to the steering committee, provider committee, readiness councils, and GLRAs.
- Coordinated go-live management support by processing and delegating tickets and managing support staff.
- Developed a post-live training program for MSU in collaboration with the Henry Ford training team to ensure a smooth transition from implementation to post-live phase.
Epic Training Project Manager
IMPACT ADVISORS
Tallahassee, FL
01.2024 - 04.2025
- Served as a two-in-the-box partner with the Training Manager for the Epic implementation with 8000 providers/end users.
- Coordinated with Epic's Training Leaders to implement the End User Training Services (EUTS) program.
- Conducted organizational assessments to determine training needs for the implementation (Training Calculators, Training Space Assessments).
- Conducted superuser analysis to identify superuser and ATE needs across the organization.
- Collaborated with operational partners to identify training gaps and develop additional resources as needed.
- Assisted with creation of post-live processes/procedures to ensure a smooth transition from implementation to post go-live phase.
Epic Training Project Manager
CHARTIS (CHI-MATIC)
Philadelphia, PA
01.2023 - 08.2023
- Provided guidance and direction on the creation of an Epic revenue cycle training program, collaborated with IT leadership, developed standard processes, and communicated to key stakeholders.
- Oversaw the End User Training System (EUTS), including processes associated with foundation upgrades and test-out options.
- Supervised revenue cycle training leads to ensure training materials remained current and aligned with organizational upgrades, including Day-in-the-Life training sessions.
- Onboarded net new revenue cycle trainers for the organization.
- Facilitated new hire registration and managed training tickets to streamline the onboarding process.
Epic Training Manager
OHIOHEALTH
08.2016 - 01.2023
- Led team of Instructional Designers/Principal Trainers through three hospital wide Epic EMR implementations and numerous physician practice acquisitions including workflow design, role evaluations, curriculum prep, and delivery.
- Conducted Epic end user training, including the development and delivery of all Epic training curriculum, environments, and classes for clinical Epic implementations.
- Utilized innovative training strategies during the COVID pandemic to transition all classroom training to virtual formats and develop intranet training sites for real-time communication.
- Led training for multiple projects, including development of a call center to support all primary care offices at OhioHealth.
- Enhanced end user efficiency by leading workgroups with subject matter experts, clinical informatics, providers, and other clinicians.
- Reduced rolling calendar year turnover of the team from over 50% to less than 10% in 18 months.
Director of Inpatient Services
OHIOHEALTH
01.2014 - 08.2016
- Oversaw operations of inpatient nursing services across four nursing units, float pool, and hospital Nurse Administrators, ensuring quality care delivery.
- Led the inpatient nursing team on the hospital Epic EMR implementation steering committee.
- Facilitated a steering committee that opened an 18-bed inpatient nursing unit, expanding hospital capacity and improving patient care access.
- Represented the hospital on multiple system teams including the Care Innovation and Transformation Team, the Nurse Forecasting Team, and the System Observation Apex Team.
- Participated in the Education Steering Committee to enhance the nursing clinical ladder program, supporting professional development.
- Graduate of Leadership Marion, participated in the MGH Business of People leadership development program.
Interim Director Heart and Vascular Services
OHIOHEALTH
09.2012 - 06.2013
- Led operations of nursing services, patient care, quality assurance, and patient experience across six inpatient and three outpatient areas, overseeing approximately 330 FTEs.
- Collaborated with Ohio Heart Apex team to develop strategies achieving annual cost reduction of $3.5M.
- Administered budget exceeding $25M to ensure financial efficiency and resource allocation.
Nurse Manager 3 Heart Interventional Cardiology
OHIOHEALTH
11.2004 - 12.2013
- Developed departmental goals, objectives, standards of performance, policies, and procedures for approximately 80 FTEs managing an annual operating budget of $7M; responsible for fiscal management, staffing, material procurement and patient experience. Managed staff performance with the focus on compliance with the most current nursing practice to ensure the delivery of quality patient care.
- Led Nurse Manager Council meetings to strengthen shared governance and improve nurse engagement.
- Facilitated workshops, including Evidence-Based Nursing Practice Conference and Shared Governance Conferences, to promote nursing excellence and collaboration.
- Presented “Shared Governance Model: Involvement of Nursing Staff and Entire Hospital” at the VHA Magnet Collaborative in Lansing MI.
- Developed collaborative relationships with primary care physicians, cardiologists, oncologists, and other clinicians to ensure seamless patient care throughout hospice admission and end-of-life management.
Education
Master of Business Administration -
The Ohio State University
Columbus, OH01-2007
Bachelor of Science - Nursing
The Ohio State University
Columbus, OH01-1999
Minor - Child and Family Studies
The Ohio State University
Columbus, OH01-1999
Skills
- Healthcare information technology
- Learning management systems
- Instructional design
- Curriculum development
- Training needs analysis
- Training evaluation methods
- Project management
- Training, coaching, and mentoring
- People management
- UX methodologies
- Epic EUTS
Certification
- Registered Nurse | Ohio State Board of Nursing, Columbus, Ohio, Compact License, exp. October 2027, EpicCare Ambulatory Curriculum Certification, November 2018, Google UX Design Professional Certificate, June 2022
Timeline
Training Coordinator/Training Project Manager
IMPACT ADVISORS
02.2026 - Current
Training Project Manager
IMPACT ADVISORS
03.2025 - 05.2026
Epic Training Project Manager
IMPACT ADVISORS
01.2024 - 04.2025
Epic Training Project Manager
CHARTIS (CHI-MATIC)
01.2023 - 08.2023
Epic Training Manager
OHIOHEALTH
08.2016 - 01.2023
Director of Inpatient Services
OHIOHEALTH
01.2014 - 08.2016
Interim Director Heart and Vascular Services
OHIOHEALTH
09.2012 - 06.2013
Nurse Manager 3 Heart Interventional Cardiology
OHIOHEALTH
11.2004 - 12.2013
Master of Business Administration -
The Ohio State University
Bachelor of Science - Nursing
The Ohio State University
Minor - Child and Family Studies
The Ohio State University