Michelle D Tolliver
Chicago,IL
Summary
Proactive and people driven professional with over 5 years of increasingly responsible project management and administrative experience. Knowledgeable leader and dedicated problem solver. Brings 14 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
14
14
years of professional experience
Work History
Electronic Health Record (EHR) Project Coordinator
Swedish Medical Group
Chicago, IL
08.2019 - Current
- Manage fast paced HIT portion for organization's mid and large size projects to meet organizational goals.
- Coordinated 20,000 sq foot new construction project to increase patient volume and revenue by opening a new practice with 12 specialties and 25 providers.
- Successfully implemented HIT portion of Healthcare Transformation grant awarded by Illinois Dept of Healthcare and Family Services which increased access to patient care by incorporating 5 specialty care services at 5 Federally Qualified Health Centers.
- Track hours to keep project on task and within budgetary parameters.
- Kept projects on schedule by reviewing and documenting various ambulatory clinical workflows and provide suggestions to improve efficiency.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Establish rapport and engaged with stakeholders to build lasting professional relationships.
- Create project files for each project and maintain current data in each file via organization's SharePoint site
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Manage competing demands and professionally adapted to frequent change, delays and unexpected events.
- Prepare meeting agendas and minutes for distribution and record keeping.
- Coordinate integrated testing of workflows among various HIT teams.
- Conduct onsite visits to review workflows and provide onsite support.
EHR Senior Ambulatory Analyst
Swedish Medical Group
08.2015 - 08.2019
- Managed and coordinated projects by assisting in project management tasks.
- Prepared, organized and distributed project materials, organized meeting calendars, maintained meeting minutes and tracked action items tracking and provide status updates.
- Worked alongside and mentored team members.
- Coordinated integration of 4 lab companies for 9 specialties and state immunization registry.
- Assessed, prioritized, and organized work in order to meet deadlines in fast paced environment.
- Used various systems to track projects, help desk tickets, work orders and time allocation.
- Served as dedicated team liaison to cross functional teams in meetings to promote use of technology, pertaining to system use, integrations, upgrades, and implementations, automate manual processes, ensure regulatory compliance and operational efficiency.
- Attended internal and external meetings and other company sponsored or mandated meetings as required.
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance testing to deliver well-tested enhancements and meet business requirements.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Resolve escalated complex end user reported issues.
EHR Ambulatory Analyst
Swedish Medical Group
03.2014 - 08.2015
- Supported 25 Medical Group departments by participating in projects related to system configuration, build and provided go live and upgrade support.
- Implemented enhancements related to software upgrades.
- Troubleshoot and resolved system issues, including those related to integration with internal and external interfaces.
- Responded promptly to end user questions, requests and resolved issues.
- Provided ongoing system maintenance and support.
- Used various systems to track projects, help desk tickets, work orders, and time allocation.
- Validated system build and version upgrades using role based validation testing.
- Ensured system request for changes and build are documented using internal change control and quality assurance process.
EHR Implementation Specialist
Swedish Medical Group
04.2012 - 03.2014
- Responsible for implementation of EHR for 45 providers in 13 physical locations encompassing 7 specialties.
- Created and maintained implementation timeline including prioritizing tasks, clearly communicating tasks and task deadlines to other departments.
- Observed, documented and provided recommendations on workflow redesign to obtain maximum utilization in preparation to transition new EHR.
- Maintained effective working relationships with employees, administrators, providers, consultants and Senior and Executive Leadership.
- Provided training and go live support to 100+ providers, clinical and administrative support staff, including registration, documentation, order entry, navigation of the patient’s EHR and ePrescribing.
- Responsible for preloading project, trained and supervised 25 preloading personnel to ensure pertinent medical data was transferred from approximately 25,000 paper charts into patient's electronic health record accurately and timely manner.
- Developed, revised, distributed training materials including manuals, user guides and tip sheets for providers, pre-loaders, clinical and administrative support staff.
- Effectively communicated with external departments about implementation needs including system build.
- Identified, logged, tracked, investigated, responded and remained proactive in resolving customer issues and needs.
Site Supervisor
Swedish Medical Group
01.2009 - 04.2012
- Responsible for daily operations of family medicine practice by overseeing 2 Physicians and 7 administrative and clinical support staff in the delivery of excellent client service.
- Developed work schedules for team members to maximize shift coverage.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Assisted in the selection, orientation, training & performance evaluation of administrative and clinical support personnel.
- Served as a liaison between medical, clinical, clerical support staff, patients & senior level management
- Responsible for coordination, orientation and served as a centralized source of information for Medical Students and Fellows during their practice rotations.
- Created, edited and submitted of monthly reports.
- Created, coordinated staff schedules and recommended changes to provide efficient coverage.
- Oversaw employee attendance record, calculated and electronically submitted personnel payroll records.
- Responsible for identification and resolution of patient, support and medical staff concerns.
- Provided clerical coverage in the absence of administrative personnel.
- Oversaw employee attendance record, handled payroll and ordered new equipment and supplies for practice.
- Actively participated in the preparation & implementation process for EHR conversion.
- Scheduled, arranged various meetings as delegated by members of Senior Management
Education
Bachelor of Arts - Sociology/Criminology
Northern Illinois University
Implementation Manager, Certificate - Information Technology
Moraine Valley Community College
Palos Hills, IL2011
Skills
- Project Management
- Workflow Optimization
- Stakeholder Relationship Management
- Verbal and Written Communication
- Training and Development
- Supervisory Management
- Administrative Support
- Healthcare Information Technology
- Microsoft Office
Timeline
Electronic Health Record (EHR) Project Coordinator
Swedish Medical Group
08.2019 - Current
EHR Senior Ambulatory Analyst
Swedish Medical Group
08.2015 - 08.2019
EHR Ambulatory Analyst
Swedish Medical Group
03.2014 - 08.2015
EHR Implementation Specialist
Swedish Medical Group
04.2012 - 03.2014
Site Supervisor
Swedish Medical Group
01.2009 - 04.2012
Bachelor of Arts - Sociology/Criminology
Northern Illinois University
Implementation Manager, Certificate - Information Technology
Moraine Valley Community College
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