Angela Mccoy
Beckley,WV
Summary
Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills.
Responsible childcare professional experienced in guiding children and documenting learning and development. Background leading fun activities to teach new skills and encourage growth. Offers current CPR and First Aid certifications paired with in-depth knowledge of children's emotional and social development.
Kind and cheerful professional with several years of experience nurturing and caring for children. Successful at directing playtime, enforcing positive behavior and applying behavior redirection to manage challenges. Proven track record of keeping children entertained with fun activities.
Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.
Motivated professional with several years of experience preparing delicious meals for customers. Polished in following proper food handling methods and maintaining correct temperature of food products. Creative and artistic professional committed to strengthening kitchen team with better collaboration, recipes and cooking techniques.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Reliable Key Holder Supervisor with experience in overseeing daily operations, managing employees and ensuring customer satisfaction. Possess strong leadership skills, adept at problem-solving and decision-making. Have contributed to revenue growth and operational efficiency in previous roles. Capable of implementing strategies that enhance productivity and foster team cohesion.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Child Caregiver
Raleigh County Commission on aging
Beckley, WV
10.2023 - 06.2024
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Organized age-appropriate activities such as arts and crafts, games and educational lessons.
- Supervised meal times to ensure proper nutrition and hydration.
- Assisted individuals with daily activities such as showering, dressing, grooming, and toileting.
- Prepared meals according to dietary requirements specified by the doctor or nutritionist.
- Supported bathing, dressing and personal care needs.
Cook/cashier
D&G Mart
Whitesville, WV
01.2012 - 12.2012
- Ordered supplies as needed for the kitchen.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Organized storage areas for efficient usage of space.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Grilled and deep fried various foods from meats to potatoes.
- Replenished food items from inventory and rotated ingredients.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Set up and performed initial prep work for soups, sauces and salads.
- Managed portion control using correct utensils during preparation and plating.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Medical Assistant
Hygeia Facilities
Whitesville, WV
10.2009 - 10.2011
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Provided assistance to medical staff in performing minor surgical procedures.
Medical Assistant
Charleston Area Medical Center Health System Inc.
Charleston , WV
01.2009 - 12.2010
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Maintained a sterile field by setting up instruments, passing instruments to the surgeon, and ensuring the correct tools were available for each procedure.
- Transported patients to post-anesthesia care unit after cesarean sections or other surgeries as needed.
- Set up suction machines, oxygen tanks, monitors, IV lines, catheters., according to physician's orders prior to beginning procedure.
- Disposed of contaminated materials according to established protocols following completion of each case.
- Restocked supplies used during labor and delivery procedures following completion of each case.
- Maintained proper sterile field during surgical procedures.
Cook/Cashier
D&G Mart
Whitesville, WV
10.2008 - 10.2009
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Used standardized recipes and other instructions to prepare food.
- Grilled and deep fried various foods from meats to potatoes.
- Replenished food items from inventory and rotated ingredients.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Set up and performed initial prep work for soups, sauces and salads.
- Managed portion control using correct utensils during preparation and plating.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Received and stored food and supplies.
- Made meals in accordance with company standards and requirements.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Executed proper techniques when preparing menu item ingredients.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier/Key Holder
Rite Aid
Whitesville, WV
01.2002 - 12.2005
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Associates Degree Medical Assistant - Medical Assisting
WV Junior College
Charleston, WV05-2006
Skills
- Compassionate client care
- Toileting assistance
- Patient Care
- First aid and safety
- First Aid Training
- Client safety and first aid
- Light Housekeeping
- Meal Preparation
- Recreational Activities
- Personal Hygiene Assistance
- Medication Administration
- Restaurant Operations
- Food presentation
- Customer Service
- Safe Food Handling
- Money Handling
- Dish preparation
- Cleaning and sanitation
- Cutting and slicing techniques
- Cash Register Operation
- Customer Assistance
- Phlebotomy
- Medical Billing
- Data Entry
- Electrocardiography (EKG)
- Patient Assessments
- Medical terminology in [Languages]
- Electronic Medical Records
- Patient Relations
- Medical terminology knowledge
- Vital sign monitors
- CPR
- Patient skin and nail care
- Medical Equipment Operation
- Lab Equipment Operation
- Patient-handling equipment
Timeline
Child Caregiver
Raleigh County Commission on aging
10.2023 - 06.2024
Cook/cashier
D&G Mart
01.2012 - 12.2012
Medical Assistant
Hygeia Facilities
10.2009 - 10.2011
Medical Assistant
Charleston Area Medical Center Health System Inc.
01.2009 - 12.2010
Cook/Cashier
D&G Mart
10.2008 - 10.2009
Cashier/Key Holder
Rite Aid
01.2002 - 12.2005
Associates Degree Medical Assistant - Medical Assisting
WV Junior College