Angela McCoy

Experienced Case Manager with a strong background in social work and support for vulnerable populations. Improved client well-being through personalized care plans and resource allocation while managing high caseloads in high-pressure environments. Established trust with clients and advocated for their rights and needs through effective crisis management and care coordination.

• Provided compassionate care to veterans, assisting with daily living activities.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained cleanliness and organization of patient rooms and common areas.
• Assisted in mobility, helping residents move safely within the facility.
• Documented patient information accurately in electronic health records.
• Communicated effectively with families regarding resident needs and care plans.
• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.

• Managed daily operations and staff at gas station.
• Oversaw inventory control and fuel supply management.
• Trained and mentored new employees on procedures.
• Handled customer inquiries and resolved complaints efficiently.
• Maintained cleanliness and organization of the station premises.
• Coordinated cash handling and financial reporting processes.
• Ensuring that all store areas are clean, safe, and properly stocked with necessary items.