Alcira Urbina Gutierrez
Osceola,IN
Summary
Bilingual advocate with personal experience navigating healthcare, education, and waiver systems for individuals with special needs. Proven ability to coordinate multidisciplinary teams to improve access to critical resources for diverse families. Skilled in managing complex budgets with attention to compliance and outcomes.
Overview
2
2
Languages
25
25
years of professional experience
Work History
Special Needs Advocate & Care Coordinator
Personal Experience
Caracas, Venezuela and Osceola, IN
01.2016 - Current
- Supported educational, medical, and developmental needs for individual with autism and secured needed accommodations and support systems.
- Managed personal care budgets, coordinated multidisciplinary meetings, including IEPs and therapy sessions, and maintained detailed medical and educational records.
- Guided use of state waiver services, community programs, and healthcare systems to improve care and daily quality of life.
- Used bilingual skills and personal immigrant experience to support Hispanic and Latino families facing similar diagnoses and system barriers.
- Aligned start year with child's diagnosis and birth.
Sales Representative
Beacon Health and Fitness
Elkhart, IN
02.2025 - Current
- Developed and maintained trust-based relationships with diverse clientele, ensuring high levels of satisfaction and ongoing support.
- Assessed client needs, answered complex questions, and connected community members with tailored health and wellness plans to enhance client engagement.
- Conducted facility tours, communicated options, and highlighted resources aligned with prospective members' specific goals to promote membership.
Online Personal Shopper
Walmart
Elkhart, IN
08.2022 - Current
- Managed online orders, ensuring accuracy and timely fulfillment processes.
- Fulfilled orders accurately, meeting specific client requests and needs promptly.
- Assisted customers in selecting products based on preferences and needs.
- Consulted with customers to identify and implement appropriate product substitutions, enhancing customer satisfaction.
- Provided exceptional service by responding to customer inquiries and requests.
Pylon Production
Qualitor Automotive
South Bend, IN
06.2019 - 10.2020
- Collaborated with production team to ensure quality control and accurate packaging for shipments.
- Executed daily operational tasks to maintain workflow efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Management Control Leader
Corporacion Venezolana de Petroleo
Caracas, Venezuela
01.2006 - 06.2018
- Transferable Skill Highlight: Budgeting, Complex Documentation, and Reporting.
- Prepared comprehensive accountability and management reports, synthesizing complex operational and financial information to support strategic decision-making.
- Consolidated financial data, including operational costs budgets, expenses, and major investments, facilitating informed budget management and resource allocation.
- Conducted economic evaluations and consolidated operational indicators for joint ventures, ensuring precise tracking of organizational metrics to enhance performance oversight.
Collection and Billing Management Assistant
Hoet, Pelaez, Castillo & Duque
Caracas, Venezuela
07.2001 - 12.2005
- Transferable Skill Highlight: Compliance, Auditing, and Administrative Support.
- Supported international portfolio management through portfolio analysis, classification, and account clearing to enhance operational effectiveness.
- Developed detailed instructions, formats, and procedures to maintain departmental compliance with ISO 9001-2000 standards.
- Conducted internal audits of the Quality Management System to ensure regulatory compliance and maintain accurate records.
Education
Master of Science - Management
Caribbean International University
Willemstad, Curacao05-2013
Bachelor of Business Administration (BBA) - Management
Universidad Jose Maria Vargas
Caracas, Venezuela11-1999
Skills
- Case advocacy
- Resource navigation
- Advocacy strategies
- Interdisciplinary collaboration
- Financial resource allocation
- Regulatory adherence
- Cross-cultural competence
- Time management
- Office Suite proficiency
- Spanish (native) and English (professional)
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Sales Representative
Beacon Health and Fitness
02.2025 - Current
Online Personal Shopper
Walmart
08.2022 - Current
Pylon Production
Qualitor Automotive
06.2019 - 10.2020
Special Needs Advocate & Care Coordinator
Personal Experience
01.2016 - Current
Management Control Leader
Corporacion Venezolana de Petroleo
01.2006 - 06.2018
Collection and Billing Management Assistant
Hoet, Pelaez, Castillo & Duque
07.2001 - 12.2005
Master of Science - Management
Caribbean International University
Bachelor of Business Administration (BBA) - Management
Universidad Jose Maria Vargas