Angela McCoy

Truist Bank

Raleigh , NC

01.2003 - Current

Provided support for end users in troubleshooting system issues.
Designed, developed, tested, documented, and maintained new applications and software components.
Resolved escalated issues from help desk personnel related to system functionality.
Analyzed user requirements and implemented system changes to improve efficiency.
Worked closely with IT teams to ensure proper integration between systems platforms.
Collaborated with stakeholders to ensure the successful implementation of systems projects.
Troubleshot and resolved problems with programs and systems.
Deployed updates or patches to existing systems in order to maintain optimal operation levels across all environments.
Tested newly installed programs and applications to validate operability.
Integrated and updated computer systems with latest technologies required for project development.
Defined application problems by consulting with clients to evaluate procedures and processes.
Revamped existing system to improve functionality or repurpose for new requirements.
Utilized Product Life Cycle Development processes to ensure adherence to project schedules and budgets.
Troubleshot program and system malfunctions to restore normal functioning.
Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.