Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Joshua Boone

Grapevine,TX

Summary

Logical Systems Analyst with 2 years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Systems Analyst

Patriot Mobile
Grapevine, TX
06.2022 - Current
  • Analyzed user requirements and implemented system changes to improve efficiency.
  • Provided support for end users in troubleshooting system issues.
  • Performed data analysis to identify trends and recommend solutions.
  • Designed, developed, tested, documented, and maintained new applications and software components.
  • Conducted research on emerging technologies and provided recommendations for upgrading existing systems.
  • Monitored system performance metrics to detect anomalies or potential issues before they arise.
  • Worked closely with IT teams to ensure proper integration between systems platforms.
  • Assessed customer needs through surveys, interviews, focus groups. in order to develop customized solutions that meet their business objectives.
  • Deployed updates or patches to existing systems in order to maintain optimal operation levels across all environments.
  • Maintained a secure environment by implementing security policies and procedures according to industry standards.
  • Resolved escalated issues from help desk personnel related to system functionality.
  • Provided training sessions for end users on how best utilize the company's systems.
  • Tested newly installed programs and applications to validate operability.
  • Troubleshot and resolved problems with programs and systems.
  • Tested, maintained and monitored computer programs and systems.
  • Assisted staff and users with computer malfunctions and program problems.
  • Trained staff and users to work with computer systems and programs.

Member Service Specialist

Patriot Mobile
Grapevine, Texas
06.2022 - 12.2022
  • Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
  • Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
  • Researched discrepancies on member accounts and resolved issues promptly and accurately.
  • Resolved customer complaints regarding telephone service or technical issues.
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.

Education

High School Diploma -

Home School
Burleson, TX
01-2008

Some College (No Degree) - Tactical Aircraft Maintenace

Community College of The Air Force
Montgomery, AL

Some College (No Degree) - Information Technology

MyComputerCareer.com
Raleigh, NC

Skills

  • End-user support
  • Technical Documentation
  • Mobile Application Development
  • Information Security
  • Software testing
  • Hardware Configuration
  • Software Installation
  • Password Resets
  • Asset Management
  • Remote Support
  • User Training
  • Technical support services
  • Technical documents comprehension
  • Technical Support
  • Hardware upgrades
  • System Administration
  • Operating systems
  • Onboarding

Certification

  • Comptia A+ May 2019 - current
  • MTA Server Fundamentals April 2019
  • MTA Mobility April 2019
  • LPI Linux Essentials March 2019

References

References available upon request.

Timeline

Systems Analyst

Patriot Mobile
06.2022 - Current

Member Service Specialist

Patriot Mobile
06.2022 - 12.2022

High School Diploma -

Home School

Some College (No Degree) - Tactical Aircraft Maintenace

Community College of The Air Force

Some College (No Degree) - Information Technology

MyComputerCareer.com

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Joshua Boone