Microsoft suite
Dennis Davis
Brookfield,MO
Summary
Proven Systems Analyst with a track record of enhancing system functionality and user satisfaction at Coffeetree Group. Excelled in requirements gathering and organizational change management, achieving significant improvements in operations. Skilled in data modeling and adept at fostering team collaboration, consistently delivering solutions that exceed business objectives.
Strong understanding of diverse business intelligence methodologies to improve workflow, productivity and reliability.
Overview
2
2
years of professional experience
Work History
Systems Analyst
Coffeetree Group
10.2022 - Current
- Gathered requirements and performed gap analysis through design workshops with users.
- Offered input for complex documents to support client-ready final versions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated with upper management to drive strategy and implement new processes.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Resolved problems, improved operations and provided exceptional service.
Education
High School Diploma -
Brookfield High School
Brookfield, MO05.2017
Skills
- End-user support
- Requirements Gathering
- Contract Management
- Data Modeling
- Network Administration
- System Upgrades
- Equipment Configuration
- Application support
- Organizational change management
- Technical Documentation
- User requirements
Software
Palo Alto Firewalls
Sonic Wall Firewalls
Service Channel
Timeline
Systems Analyst
Coffeetree Group
10.2022 - Current
High School Diploma -
Brookfield High School
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