Angela McCullough
Montgomery,AL
Summary
Accomplished professional with a strong background in package sorting and order processing at UPS. Expertise in operating warehouse equipment with a focus on safety compliance. Acknowledged for superior customer service abilities, adept at resolving issues promptly and maintaining a professional demeanor. Focused on driving operational efficiency.
Overview
12
12
years of professional experience
Work History
Warehouse Package Handler
UPS
Montgomery, AL
05.2023 - Current
- Sorted packages by destination to ensure timely processing.
- Operated warehouse equipment for efficient package handling and transportation.
- Maintained cleanliness and organization of work areas to promote safety.
Customer Service Representative
ADT Security
Montgomery, AL
07.2022 - 04.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Processed orders and returns following company policies and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Asktelemarketing
Montgomery AL
05.2013 - 11.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and returns following company policies and procedures.
- Handled escalated customer complaints with professionalism and care.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Human Resources Development
Faulkner University
Montgomery, ALSkills
- Package sorting and order processing
- Equipment operation and inventory management
- Safety compliance and supply chain coordination
Accomplishments
- Employee of the month At ASktelemarkerting
- Team Lead for ASKtele,arketing
- Seniority worker Day shift
Timeline
Warehouse Package Handler
UPS
05.2023 - Current
Customer Service Representative
ADT Security
07.2022 - 04.2023
Customer Service Representative
Asktelemarketing
05.2013 - 11.2021
Bachelor of Science - Human Resources Development
Faulkner University
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