Dashaah Austin
Newark,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warehouse Package Handler
FedEx Express
Newark, NJ
04.2024 - Current
- Sorting packages
- Lifting
- Pulling
- Pushing
- Organizing
- Identifying labels
- Scanning labels
- Unloading freight
- Keeping up with tags and labels
- Counting/basic math
- Paying attention to details
Retail Sales Associate
NIKE
NJ
09.2023 - 04.2024
- Customer service
- Stock
- Processing
- Sales
- Seasonal
- Overnight
- Cleaning
- Cashier
- Organizing
- Placing orders
- Basic computers skills
- Basic use of hand held devices
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft power point
Authorized Retailer
AT&T
Union, NJ
04.2023 - 08.2023
- Account management
- Cash handling
- Inventory
- Cleaning
- Customer service
- Spreadsheets
- Review emails
- Check quarterly reports
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft power point
- Answer calls
- Basic computer/device skills
- Cashier
- ReStock
- Keyholder
- Sorting
- Placing orders
Mail Handler
United States Postal Service
Kearny, NJ
04.2020 - 04.2023
- Data entry
- Offloading
- Handling mail
- Dispatch
- Electric pallet jacks
- Manual pallet jacks
- Overnight
- Loading
Food Service Worker
Compass Group
Orange, NJ
02.2017 - 09.2021
- Lifting
- Bending
- Squatting
- Cleaning
- Food prep
- Serving
- Cashier
- Organizing
Mail Handler
United States Postal Service
Kearny, NJ
11.2019 - 01.2020
- Seasonal
- Offloading
- Handling mail
- Dispatch
- Electric pallet jacks
- Manual pallet jacks
- Overnight
- Loading
Customer Service Associate
Walgreens
Newark, NJ
05.2015 - 12.2018
- Customer service
- Sale and marketing
- Promote products
- Stock products
- Assist customers
- Call receiving
- Heavy lifting
- Squatting
- Bending
- Cleaning
- Sanitizing
- Organizing
Manager
Luxe Boutique
Newark, NJ
07.2013 - 09.2013
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft power point
- Store management
- Restocking
- Computer systems
- Customer service
- Keyholder
- Human Resources
- Lifting
- Bending
- Squatting
- Spreadsheets
- Documents using Microsoft
- Data entry
- Cashier
- Ordering products
- Cleaning
- Mannequin stylist
- Front desk/ greeter
Retail Sales
KidsTown
Elizabeth, NJ
09.2010 - 02.2011
- Key keeper
- In charge of cleaning the sales floor
- Organizing the sales racks
- Closing the store
- Lifting boxes
- Cashier
Education
High school diploma -
Central High School
NJ07.2012
Skills
- Client Support
- Customer Service
- Customer Support
- Host
- Load & Unload
- Warehouse Experience
- Records management
- Data entry
- Microsoft Outlook
- Sales
- Microsoft Excel
- Research
- Remote access software
- Typing
- Salesforce
- Microsoft Word
- Front desk
- Cash register
- Account management
- Retail sales
- Windows
- IOS
- Store management
- Hospitality
- Cash handling
- Heavy lifting
- Communication skills
- Computer skills
- Analysis skills
- Dispatching
- Food service
- Restaurant experience
- Google Suite
- Package scanning
- Sorting packages
- Shipping and receiving
- Hand-eye coordination
- Pallet jack operation
- Truck loading
- Material storage
- Product packing
- Daily log maintenance
- Shipment tracking
- Packing boxes
- Material stacking
- Report filing
- Shipping documentation
- Adaptable to change
- Order picking and processing
- Freight handling
- Delivery verifications
- Label reading
- Physical stamina
- Truck loading and unloading
- Workplace cleanliness
- Radio frequency equipment expertise
- Damage control
- Record keeping
- Product identification
- Inventory management
- Package pickup and delivery
- Quality control inspection
- Equipment operation
- Warehouse safety
- Fragile item handling
- Team collaboration
- Customer service and satisfaction
- Excellent customer service
- Reliable customer service
- Inbound customer service
- Complaint resolution
- Training and mentoring
- Loading and unloading
- Scheduling
- Account updating
- Decision-making
- Stock management
- Email management
- Multi-task management
- Punctuality and reliability
- Adaptability and flexibility
- Time management
- Relationship building
- Customer satisfaction measurement
- Shipping and logistics
- Researching
- Reading comprehension
- Calendaring
- Product education
- In-store support
- Refund management
- Data collection
- Administrative support
- Problem-solving
- Positive and professional
- Customer consulting
- Drawer management
- Cash register operation
- Customer relationship management (CRM)
- Telephone management
- Cultural awareness
- Guest services
- Customer satisfaction
- Up-selling techniques
- Phone etiquette
- Product knowledge
- Retail merchandising
- Customer service
- Merchandise restocking
- Multitasking and organization
- Customer focus
- Payment processing
- Data entry proficiency
- Stress management
- Issue escalation
- Refund handling
Languages
English, Expert
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer service, Proficient, 01/01/22
- Administrative assistant/receptionist, Proficient, 10/01/21
- Attention to detail, Proficient, 11/01/22
- Work style: Reliability, Proficient, 01/01/22
- Front desk agent (hotel), Proficient, 02/01/22
- Customer focus & orientation, Proficient, 10/01/21
Timeline
Warehouse Package Handler
FedEx Express
04.2024 - Current
Retail Sales Associate
NIKE
09.2023 - 04.2024
Authorized Retailer
AT&T
04.2023 - 08.2023
Mail Handler
United States Postal Service
04.2020 - 04.2023
Mail Handler
United States Postal Service
11.2019 - 01.2020
Food Service Worker
Compass Group
02.2017 - 09.2021
Customer Service Associate
Walgreens
05.2015 - 12.2018
Manager
Luxe Boutique
07.2013 - 09.2013
Retail Sales
KidsTown
09.2010 - 02.2011
High school diploma -
Central High School