Angela McEachern
Menomonee Falls,WI
Summary
Accounts Receivable Analyst with a strong track record in enhancing financial reporting accuracy and streamlining processes. Demonstrated success in managing warranty claims and fostering robust customer relationships. Expertise in data analysis and financial reconciliation contributes to improved operational efficiency.
Overview
28
28
years of professional experience
Work History
Senior Accounts Receivable Analyst
WESCO Distribution Inc., WES division
Pittsburgh, Pennsylvania
03.2019 - 01.2026
- Processed invoices and maintained accurate billing records diligently.
- Partnered with cross-functional teams to create solutions for complex financial challenges.
- Identified and implemented process improvements with team members to streamline operations.
- Cultivated relationships with customers and vendors to enhance service delivery.
- Reviewed customer documentation to verify eligibility for warranty services.
- Processed warranty claims efficiently according to company guidelines and protocols.
- Coordinated communication between customers and service departments regarding warranty issues.
- Maintained accurate records of all warranty claims in the tracking system.
- Managed service requests and escalated issues to appropriate departments efficiently.
- Collaborated with team members to ensure smooth daily operations and service delivery.
- Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
- Prepared estimates for customers based on their individual needs while staying within predetermined budget parameters.
- Supported junior staff members with training and resources.
- Provided support to other departments within the organization as needed.
- Answered inbound calls, chats and emails to facilitate customer service.
Branch Administrator III
Osram Sylvania
Danvers , MA
11.1997 - 03.2019
- Managed daily branch operations and coordinated administrative tasks.
- Processed customer orders to enhance service delivery and maintain adherence to established procedures.
- Answered incoming phone calls from customers seeking assistance or information about products and services offered by the company.
- Provided administrative support to the Branch Manager and other staff members.
- Trained new staff on branch procedures and systems.
- Facilitated interdepartmental communication to improve process efficiency.
- Oversaw inventory management and ensured stock availability.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Assisted in preparing reports for branch performance analysis.
- Ensured accuracy of payroll records and compliance of vendor payments and other accounting disbursements.
- Managed petty cash transactions on behalf of the branch office.
- Updated employee records such as vacation leave requests, overtime hours worked.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
High School Diploma -
Germantown High School
Germantown06-1993
Some College (No Degree) - Business Administration And Management
University of Wisconsin, Oshkosh
Oshkosh, Wisconsin, WISkills
- Accounts receivable management
- Invoice processing and billing
- Warranty claim handling
- Financial reporting accuracy
- Customer relationship management
Timeline
Senior Accounts Receivable Analyst
WESCO Distribution Inc., WES division
03.2019 - 01.2026
Branch Administrator III
Osram Sylvania
11.1997 - 03.2019
High School Diploma -
Germantown High School
Some College (No Degree) - Business Administration And Management
University of Wisconsin, Oshkosh