Angela Mcgaha
Livingston,TX.
Summary
Results-driven leader with extensive experience in customer service. Passionate about promoting lasting customer satisfaction by delivering quality service and solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Agency Sales and Customer Service Representative
State Farm
12.2013 - Current
- Utilizing complex systems to its fullest capacity
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, resolving their concerns and ultimately retaining business.
- Updated account information to maintain customer records.
- Follow-up with multiple departments involved and customer through final resolution.
- Handling high-volume incoming calls.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet needs and establish trust and rapport.
- Analyzing customer policies and probing for hidden concerns
- Facilitating rapid growth in company's book of business
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Increased sales and customer satisfaction through personalized servicing.
Appraiser Assistant, Office Manager
Pickett Real Estate Services
01.2005 - 07.2013
- Coordination, scheduling and follow through for all administrative and operational issues for staff appraisers
- Maintained high work volume and tight deadlines.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Teller
First State Bank
06.2001 - 12.2004
- Processed customer transactions promptly, minimizing wait times..
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Processed applications for new accounts.
- Answered customer inquiries regarding account balances and transactions
Education
High School Diploma -
Livingston High School
Livingston, TX05.2002
Skills
- Account Updating
- Appointment Scheduling
- Report Generation
- Consultative Sales
- Multi-tasking and Time Management
- Customer Service
- Fast Learner and Adaptabilty to Change
- Organizational Skills
- Computer Skills
- Problem Solving
- Attention to Detail
- Effective Communication
- Computer Skills
- Problem Solving
- Attention to Detail
- Effective Communication
Certification
General Lines Life and Health State License
General Lines Property and Casualty
References
Sharon Russell 936-328-6602 Retired Manager and HR at State
Tiffani Valderez 936-933-132 Farm Friend of 15 Years
Connie Thompson 936-328-3780 Current Customer of 10 Years
Janet Pickett 936-328-7144 Owner/ Boss at Pickett Real Estate Services
Timeline
Agency Sales and Customer Service Representative
State Farm
12.2013 - Current
Appraiser Assistant, Office Manager
Pickett Real Estate Services
01.2005 - 07.2013
Teller
First State Bank
06.2001 - 12.2004
High School Diploma -
Livingston High School