Angela McGee
Sacramento,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Hair Braider
Dolled By Angie
Sacramento, CA
04.2022 - Current
- Prepared and braided hair for clients according to their individual needs and preferences.
- Cleaned and sanitized styling tools, equipment, and workstation between each client.
- Instructed clients on how to maintain and care for their braids.
- Provided consultations with clients to determine desired style or look.
- Applied extensions using various techniques such as weaving, box braiding, French twists, cornrows.
- Kept detailed records of services rendered and products used for each client.
- Ensured that all safety protocols were followed during services.
- Managed bookings by scheduling appointments via telephone or online platforms.
- Arrived punctually for appointments and adhered to given schedules.
Member Service Representative
LHH (Western Health Advantage)
Sacramento, CA
06.2023 - 08.2023
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Researched complex issues related to accounts or services provided by the organization.
- Answered member questions about products and services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Enhanced member relationships by providing excellent service during each interaction.
- Consulted with customers regarding needs and addressed concerns.
Enrollment Specialist
Ehealthinsurance
Gold River, CA
10.2015 - 02.2021
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Answered customer inquiries regarding billings, payments, account status.
- Managed daily customer inquiries via email and phone.
- Maintained and updated member accounts, from start to finish.
Health Benefits Specialist
Faneuil (Covered California)
Sacramento, CA
10.2014 - 05.2015
- Conducted research on various health insurance plans to determine eligibility requirements.
- Evaluated financial statements to ensure compliance with applicable state and federal regulations.
- Drafted letters informing customers about any changes or updates made to their health benefits plans.
- Performed administrative duties including filing paperwork, creating documents.
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers, confirming or clarifying information and determining eligibility.
Education
Certifcate Diploma - Medical Coding & Billing/ Office Assistant
National Career Education
Rancho Cordova, CA06-2007
Skills
- Deadline Management
- Data Entry Skills
- Strong Organization
- Time Management Proficiency
- Customer Service Expertise
- Excellent Phone Demeanor
Timeline
Member Service Representative
LHH (Western Health Advantage)
06.2023 - 08.2023
Hair Braider
Dolled By Angie
04.2022 - Current
Enrollment Specialist
Ehealthinsurance
10.2015 - 02.2021
Health Benefits Specialist
Faneuil (Covered California)
10.2014 - 05.2015
Certifcate Diploma - Medical Coding & Billing/ Office Assistant
National Career Education
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