Jayla Engram
Oakland,CA
Summary
Achieved high customer satisfaction and retention rates by tailoring services to individual needs. Resolved customer inquiries and concerns promptly, demonstrating exceptional problem-solving capabilities. Enhanced service quality through diligent attention to detail.
Overview
5
5
years of professional experience
Work History
Hair Braider
Style by J
Oakland, CA
03.2021 - Current
- Retain majority of customers for over 3 years.
- Advanced Social Media advertising.
- Schedule and confirm appointments.
- Create itemized pricing and receipts, track finances, order supplies.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Designed flattering natural styles for variety of face shapes.
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
- Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
Sortation center associate
Amazon
San Francisco, CA
11.2025 - 12.2025
- Sorted and processed packages efficiently to help prepare customer orders for delivery, contributing to next-day shipping goals.
- Operated scanning and tracking technology to ensure right sorting and routing of inventory.
- Lifted, moved, and organized packages weighing up to 49 lbs across the sortation floor while maintaining safety and productivity standards.
- Worked collaboratively with team members to meet fast-paced daily output targets in a high-volume logistics environment.
- Followed all safety protocols consistently, including use of protective equipment and participation in safety briefings.
- Utilized carts, dollies, and hand trucks to move inventory and support workflow efficiency.
- Exceeded efficiency expectations during peak shifts by supporting high accuracy in package sorting.
- Recognized for reliability and strong attendance in a fast-paced operational team.
- Trained new associates in safe sorting practices and use of warehouse scanning technology.
Security Guard
Genesis Worship Center Of Tampa Bay
Oakland, CA
10.2025 - 11.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential hazards or security breaches.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement when necessary.
- Implemented access control measures to regulate entry and exit of individuals on site.
- Prepared detailed incident reports documenting security events and actions taken.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Babysitter
Self-employed
Oakland, CA
06.2022 - 12.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Front Gate Attendant
Six Flags Hurricane Harbor Concord
Concord, CA
04.2021 - 08.2021
- Assisted in reducing wait times by efficiently processing transactions for entry fees and parking passes.
- Handled guest inquiries professionally, ensuring they received accurate information and prompt assistance.
- Increased customer satisfaction with timely and accurate information on park events, attractions, and directions.
- Promoted Park policies through clear communication of rules and regulations to guests upon entry.
- Maintained a secure environment by diligently checking identification and verifying guest access.
- Contributed to a welcoming atmosphere, greeting guests with a smile and offering assistance as needed.
- Collaborated with security personnel to maintain safety standards, promptly reporting any suspicious activities or incidents.
Education
No Degree - Nursing
Merritt College
Oakland, CA05.2027
High School Diploma - undefined
Delta Charter School
Tracy03.2025
Skills
Appointment scheduling
Time management
Social media promotion
Ability to follow detailed instruction
Clean and organized workspace
Effective communication
Customer satisfaction
Problem solving skills
Highly motivated self-starter
Quick learner
Outstanding client retention
Stress management
Verbal and written communication
Patrolling
Workplace safety
Work ethic
Security protocols
CCTV monitoring
Reporting skills
Physical stamina
Personal security
ID verification
Relationship building and management
Security camera monitoring
Timeline
Sortation center associate
Amazon
11.2025 - 12.2025
Security Guard
Genesis Worship Center Of Tampa Bay
10.2025 - 11.2025
Babysitter
Self-employed
06.2022 - 12.2023
Front Gate Attendant
Six Flags Hurricane Harbor Concord
04.2021 - 08.2021
Hair Braider
Style by J
03.2021 - Current
No Degree - Nursing
Merritt College
High School Diploma - undefined
Delta Charter School