Angela McGill
Matteson, Illinois,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Reservation Agent
United Airlines
Chicago, IL
01.2023 - Current
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Processed customer payments for reservations over the phone.
- Resolved guest complaints by providing exceptional customer service.
- Ensured all reservations were properly documented in the system.
- Identified opportunities for cross-selling other products or services.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Real Estate Broker
Keller Williams Realty
Merrillville , IN
01.2022 - Current
- Developed and implemented marketing strategies to promote the sale of residential properties.
- Conducted inspections of properties to assess condition, features, and other factors prior to listing them on the market.
- Advised clients on how best to price their property in order to maximize profits while still appealing to potential buyers.
- Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
Marketing Specialist
Prestige Consulting
Chicago, IL
02.2010 - 11.2022
- Developed marketing strategies for existing products, services and new product launches.
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
- Organized promotional events to increase brand awareness and customer engagement.
- Created and provided marketing material to meet business needs.
Education
Bachelor of Science - Business Management
Purdue University Northwest
Hammond, IN06-2026
Skills
- Issue Resolution
- Active Listening
- Critical Thinking
- Documentation
- Team Collaboration
- Reservation Management
Timeline
Reservation Agent
United Airlines
01.2023 - Current
Real Estate Broker
Keller Williams Realty
01.2022 - Current
Marketing Specialist
Prestige Consulting
02.2010 - 11.2022
Bachelor of Science - Business Management
Purdue University Northwest
Similar Profiles
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Nilda TrujilloNilda Trujillo
International Flight Attendant at Continental Airlines/United AirlinesInternational Flight Attendant at Continental Airlines/United Airlines
Anna LobovaAnna Lobova
Flight Attendant at United AirlinesFlight Attendant at United Airlines