Summary
Overview
Work History
Education
Skills
Timeline
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Angela McGill

Matteson, Illinois,Illinois

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Reservation Agent

United Airlines
Chicago, IL
01.2023 - Current
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Processed customer payments for reservations over the phone.
  • Resolved guest complaints by providing exceptional customer service.
  • Ensured all reservations were properly documented in the system.
  • Identified opportunities for cross-selling other products or services.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Real Estate Broker

Keller Williams Realty
Merrillville , IN
01.2022 - Current
  • Developed and implemented marketing strategies to promote the sale of residential properties.
  • Conducted inspections of properties to assess condition, features, and other factors prior to listing them on the market.
  • Advised clients on how best to price their property in order to maximize profits while still appealing to potential buyers.
  • Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.

Marketing Specialist

Prestige Consulting
Chicago, IL
02.2010 - 11.2022
  • Developed marketing strategies for existing products, services and new product launches.
  • Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
  • Organized promotional events to increase brand awareness and customer engagement.
  • Created and provided marketing material to meet business needs.

Education

Bachelor of Science - Business Management

Purdue University Northwest
Hammond, IN
06-2026

Skills

  • Issue Resolution
  • Active Listening
  • Critical Thinking
  • Documentation
  • Team Collaboration
  • Reservation Management

Timeline

Reservation Agent

United Airlines
01.2023 - Current

Real Estate Broker

Keller Williams Realty
01.2022 - Current

Marketing Specialist

Prestige Consulting
02.2010 - 11.2022

Bachelor of Science - Business Management

Purdue University Northwest

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Angela McGill