Tranasia Gould
Little Rock,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Reservation Agent
Enterprise
Little Rock, AR
12.2023 - Current
- Answered inbound calls and responded to customer inquiries regarding reservations.
Sales Representative Team Leader
Verizon
Little Rock, AR
04.2021 - 12.2023
- Developed and implemented team strategies to increase sales productivity.
- Provided training, coaching, and support for new and existing Sales Representatives.
- Encouraged team members to exceed individual sales goals.
Insurance Claims Specialist
Centene
Little Rock, AR
07.2019 - 04.2021
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
Mortgage Specialist
Arvest Central Mortgage
Little Rock, AR
05.2016 - 07.2019
- Reviewed property titles to ensure accuracy of information prior to loan approval.
- Researched current market trends to identify potential opportunities for clients.
Education
Associate of Arts - Business Administration and Management
AIU
Schaumburg, IL12-2024
Skills
- Call Control
- Sales
- Problem-Solving
- Detail Oriented
- Documentation and Reporting
- Data Entry
- Issue Resolution
- Multitasking
- Adaptability and Flexibility
- Reliability
Affiliations
- Pottery
Accomplishments
- Mortgage specialist
- Claims specialist
- Data Entry specialist
Timeline
Reservation Agent
Enterprise
12.2023 - Current
Sales Representative Team Leader
Verizon
04.2021 - 12.2023
Insurance Claims Specialist
Centene
07.2019 - 04.2021
Mortgage Specialist
Arvest Central Mortgage
05.2016 - 07.2019
Associate of Arts - Business Administration and Management
AIU
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