Jessica Phoeson
Cleveland Heights,OH
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 31 years of experience in the transportation field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Reservation Agent
Rta
Cleveland, OH
04.1988 - 11.2019
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
Sales Associate
Jc Penny
Salinas, CA
04.1985 - 09.1987
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Bratenahl
Bratenahl Ohio06.1981
Skills
- Record Preparation
- Call Control
- Telephone Reception
- Phone Etiquette
MARRIED 40 YEARS
Will be celebrating 40 years of wedding BLISS this MARCH 2024.
Timeline
Reservation Agent
Rta
04.1988 - 11.2019
Sales Associate
Jc Penny
04.1985 - 09.1987
High School Diploma -
Bratenahl