Christine Newmyer

As a reservations agent for a rooms finding service, I booked reservations for over 100 resorts, hotels, inns, B&B's, and motels on the Monterey Peninsula.

• Provided detailed information about each property's amenities, activities, and local attractions to prospective guests.
• Provided customers with information about availability and pricing across all of our inventory, tailored to the guest specific needs; ie. City, Property Type, Price Range, View, Bed Type, Accessibility.
• Provided personalized travel and accommodation recommendations to meet diverse client needs, improving customer satisfaction.
• Answered high volume incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

• Handled reservations and answered questions from interested patrons for busy 535-room hotel.
• Managed high-volume call flows daily.
• Responsible for no show billing system. Generated notification/billing letters. Charged guests' credit cards and resolved billing discrepancies efficiently.
• Resolved customer complaints with empathy and quick problem-solving, leading to decrease in negative feedback.
• Streamlined communication between departments, ensuring that all special requests were handled efficiently.
• Updated reservation records with high accuracy, maintaining integrity of booking information.
• Provided detailed information about resort amenities, activities, and local attractions to prospective guests.
• Processed changes and cancellations while adhering to company policies, minimizing disruptions for guests.
• Managed reservation bookings through property management system, ensuring accuracy and efficiency in customer service.
• Provided support during peak periods or staff shortages by cross-training at the Front Desk, PBX and Concierge Services, demonstrating versatility and commitment to customer service excellence.
• Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
• Assisted guests with inquiries and special requests, enhancing overall guest satisfaction and experience.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Provided personalized travel and accommodation recommendations to meet diverse client needs, improving customer satisfaction.
• Assisted in training new hires on proper procedures, software usage, and company policies ensuring consistent performance levels across the reservations team.

Prepared daily financial statements.

• Reduced errors in financial statements with meticulous attention to detail during data entry.
• Recorded deposits, reconciled dailly bank accounts and tracked expenses.
• Optimized financial data accuracy, conducted thorough checks and balances.

Hosted several nights per week.

• Answered high volume multi-line phone to facilitate reservations and field guest questions or request.
• Coordinated with manager to carefully distribute guest to servers, to ensure guest satisfaction and service in a timely manner.