Destiny Fanning
Timberville,VA
Summary
Professional in customer service with significant experience in managing a team in sales and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes. Employers value leadership, dependability, and proactive approach.
Overview
6
6
years of professional experience
Work History
Reservation Agent
Enterprise Rent-A-Car
11.2019 - 03.2021
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Cashier Supervisor
JCPenney
03.2019 - 11.2019
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by providing customers the best experience possible during their visit at our store.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Cashier Assistant Supervisor
JCPenney
02.2018 - 03.2019
- Customer service and sales.
- Assists with customer issues.
- Drives credit, and reward program throughout the store.
- Models, and holds team accountable for outstanding customer service.
- Promoted customer satisfaction.
Merchandise Assistant Supervisor
JCPenney
05.2017 - 02.2018
- Customer Service, driving sales through execution of sales events and company salesbuilding programs.
- Responsible for sets in the women's, and juniors departments.
- Growing a merchandising team.
Sales Associate
JCPenney
04.2016 - 05.2017
- Customer Service & Sales, Checkout Standards, General operations, meeting performance Standards.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Style Advisor
Justice
08.2015 - 11.2015
- Stock and recover merchandise, Cashiering, Customer Service, meeting company goals.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
Education
Marketing and Management -
East Tennessee State University
Johnson City, TNHigh School Diploma -
River View High School
Bradshaw, WV01.2014
Skills
- Customer Service
- Communication Skills
- Ethical Treatment of Customers
- Retail Experience
- Leadership Skills
- Customer engagement
- Typing speed
- Team management
- Strong leadership
- Customer relations
- Training and mentoring
- Team building
- Customer service
Timeline
Reservation Agent
Enterprise Rent-A-Car
11.2019 - 03.2021
Cashier Supervisor
JCPenney
03.2019 - 11.2019
Cashier Assistant Supervisor
JCPenney
02.2018 - 03.2019
Merchandise Assistant Supervisor
JCPenney
05.2017 - 02.2018
Sales Associate
JCPenney
04.2016 - 05.2017
Style Advisor
Justice
08.2015 - 11.2015
High School Diploma -
River View High School
Marketing and Management -
East Tennessee State University
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