TIFFANY WILKERSON
Winston-Salem,NC
Summary
Highly-motivated and hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Has a strong work ethic and ability to adapt to a fast work pace. To improve skills and learn new ones.
Overview
22
22
years of professional experience
Work History
Reservation Agent
American Airlines
Winston-Salem, NC
05.2022 - Current
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Relayed information on availability, pricing and discounts to customers.
- Researched and resolved customer issues.
- Verified guest information and payment options ensuring accuracy and completeness.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Took reservations from patrons by phone or online.
Vendor
Premium Retail Services
Carbondale, IL
03.2018 - 12.2022
- Build displays
- Audit products
- Order products
- Stock shelves
- Claim out products, Greeted customers
- Light cleaning
- Made out seating charts
- Took reservations
- Built and removed different displays and specific products based on customer requirements and promotional needs.
- Replaced and adjusted signs to reflect different products and promotional prices.
- Developed lists of potential areas and buyers to increase success rates.
- Designed dynamic displays for products to increase overall revenue and specific product sales.
- Led demonstrations of new products and features at all walmart locations.
- Set up dynamic displays at several events for several products to increase sales by 100%.
Security Officer
University Mall
Carbondale, IL
03.2011 - 12.2016
- Secured doors
- Report writing
- Assisted with local police/fire/EMT departments on incidents
- Foot/vehicle patrols
- Weekly safety checks
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored premises and recorded activity in daily officer reports.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Searched individuals and baggage for weapons and other prohibited items.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Sitter
Southern Illinois Healthcare
Herrin, IL
11.2011 - 03.2015
- Assisted nurses
- Hourly report writing
- Assisted patients
- Equipment checks
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Store Manager
Foot Locker
Carbondale, IL
04.2008 - 12.2010
- Service
- Merchandising
- Bank deposits
- Hiring/terminate employees
- Shipping /receiving of products
- Conference calls
- Paper work
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Clerical Office Assistant
John A. Logan College
Carterville, IL
01.2001 - 05.2004
- Filing
- Writing memos
- Setting appointments
- Bulk mailings
- Multi phone lines
- Paperwork
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Collected and coded various documents to prepare for filing, storage and processing.
- Dispersed incoming mail to correct recipients throughout office.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Proofread and corrected correspondence and reports for error-free documentation.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
Education
Bachelor of Science - Criminal Justice
Ohn A. Logan College
Carterville, IL05.2018
Skills
- Travel sales
- Telephone reception
- Upselling proficiency
- Customer reservations
- Schedule maintenance
- Communication
- Good work ethic
- Data management
- People skills
- Planning & organizing
- Decision-making
- Reliable & trustworthy
- Active listening
- Customer service
- Microsoft Office
- Critical thinking
- Organizational skills
- Promotional support
- Shipping and receiving understanding
- Adaptive team player
- Call Center Operations
- Data evaluation
- Product organization
- Report generation
- Schedule mastery
- Credit card payment processing
- Customer relations
- Quality assurance controls
- High-energy attitude
- Clerical support
- Store maintenance
- Conflict mediation
- Report creation
- Problem-solving abilities
- Retail sales customer service
- In-store support
- Sales expertise
- Quality control
- Process optimization
References
References:
- Harry Foster 618-528-0250
- Ricky Douglas 214-701-0320
- Phillip Boss 618-318-6001
Timeline
Reservation Agent
American Airlines
05.2022 - Current
Vendor
Premium Retail Services
03.2018 - 12.2022
Sitter
Southern Illinois Healthcare
11.2011 - 03.2015
Security Officer
University Mall
03.2011 - 12.2016
Store Manager
Foot Locker
04.2008 - 12.2010
Clerical Office Assistant
John A. Logan College
01.2001 - 05.2004
Bachelor of Science - Criminal Justice
Ohn A. Logan College
Similar Profiles
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
Michele Dresback TognoMichele Dresback Togno
Flight Attendant at Envoy Airlines Regional For American AirlinesFlight Attendant at Envoy Airlines Regional For American Airlines
Makayla ValladaresMakayla Valladares
Company Operations Manager at Celestial GoddessCompany Operations Manager at Celestial Goddess