Victoria Trichanh
Tacoma,WA
Summary
Authorized to work in the US for any employer
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reservation Agent
Muckleshoot Casino Resort
05.2024 - Current
- Answering calls directing to right department, answering questions, making reservations for the hotel, restaurants and spa.
Operations Supervisor
Towneplace suites by Marriott
09.2023 - 04.2024
- Managing front desk check in, inventory, input housekeeping boards, making employee schedules, billing
Front Desk Agent
Marriott International
05.2022 - 09.2023
- Checking in guest, making sure bills are corrected
Bartender/Server
Silver Dollar Casino
03.2020 - 05.2022
- Taking/ serving food and drink orders. Restocking supplies throughout shift. Bussing tables.
Education
Diploma - undefined
Lincoln High School
Tacoma, WA01.2011
Skills
- Typing proficiency
- Effective time management
- Experience in restaurant and hospitality sectors
- Proficient in Microsoft Office Suite
- Expertise in PowerPoint presentations
- Professional phone etiquette
- Skilled in document processing and word processing
- Hotel management experience and knowledge of operations
- Experienced with multi-line phone systems
- Strong communication abilities
- Computer literacy and technical skills
- Management of hospitality services
- Front office coordination
- Exceptional customer service skills
- Cash register handling expertise
- Comprehensive office management experience
- Front desk operations and administration
- Expertise in guest relations
- Administrative experience in various settings
- Receptionist duties and responsibilities
- Fluent in English language
- Extensive customer service background (10 years)
- Proficient in guest service practices
- Demonstrated leadership qualities
- Experience as a medical receptionist
- Sales strategies and techniques
- Expertise in cash handling procedures
- Experience in medical office environments
- Strong organizational capabilities
- Bilingual proficiency
- Customer service
- Front Desk
Certification
- BLS Certification
- CPR Certification
- Registered Dental Assistant
Timeline
Reservation Agent
Muckleshoot Casino Resort
05.2024 - Current
Operations Supervisor
Towneplace suites by Marriott
09.2023 - 04.2024
Front Desk Agent
Marriott International
05.2022 - 09.2023
Bartender/Server
Silver Dollar Casino
03.2020 - 05.2022
Diploma - undefined
Lincoln High School